Ratings based on 685 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The room was spacious and had all the advertised features. Not having air conditioning in all the bedrooms was a little annoying in the middle of summer.
by A verified traveler
Posted 23 Sep 2024 on Wotif
The Lady at Reception was really welcoming made me feel good about staying there with my family.Will definitely be coming back every year.
Comment from Hotel Management
24 Sep 2024 by Symone, Hotel Management
Dear JamesThank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards
by A verified traveler
Posted 16 Sep 2024 on Wotif
Very clean and vice property. Location was terrific
Comment from Hotel Management
24 Sep 2024 by Symone, Hotel Management
Dear CraigThank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A verified traveler
Posted 14 Sep 2024 on Wotif
Staff lovely and helpful. Somewhat noisy but great rooms. TV was terrible, good for 1950, but not 2024. Would give 5 stars otherwise.
Comment from Hotel Management
24 Sep 2024 by Symone, Hotel Management
Hi JonThanks for your positive feedback. I will ensure to share this with the rest of the team to continue to inspire and deliver excellent customer service. We look forward to welcoming you back to Oaks Aspire. Kind Regards
by A verified traveler
Posted 1 Sep 2024 on Wotif
Great check in
Comment from Hotel Management
24 Sep 2024 by Symone, Hotel Management
Hi Simon, We are so happy you enjoyed your stay with us here at Oaks Aspire. We have shared your positive feedback with the rest of the team. We look forward to welcoming you back to in the near future.Kind Regards
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 8 Jul 2024 on Wotif
Property suited us and had everything that we needed
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Oask Aspire, Hotel Management
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards
by A verified traveler
Posted 9 Jun 2024 on Lastminute
Very clean, secure parking & a very friendly receptionist.
Had to go off premises & downstairs to smoke on the street, which isn’t ideal for a single female, yet other worse behaviours were expected to be tolerated by myself eg screaming kids & cursing mother & constant noise with doors slamming next door at all hours, yet despite having the quiet balcony, I had to put up with the cursing & screaming next door, yet not allowed to smoke on a balcony when all other windows were closed. Also no noise after a certain time, but screaming kids & cursing mothers, and doors slammed is acceptable behaviours compared to a responsible female smoker Having their safety at risk by being outside on the street after dark
Comment from Hotel Management
11 Jul 2024 by Oaks Aspire, Hotel Management
Please accept our apologies for the disturbance you experienced during your stay and for falling short of our high standards. We have noted your feedback regarding [be specific about where your hotel fell short]. I would like to assure you that action is being taken in response to your comments and every effort is being made to ensure similar issues do not occur in the future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back soon and restore your confidence in our hotel.Thank you again for your time.Best regards,
