Ratings based on 1,982 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auckland
Posted 20 Oct 2024
Old and dated
Comment from Hotel Management
23 Oct 2024 by DT, Hotel Management
hank you for providing valuable feedback on your recent stay with us. I sincerely regret that we were unable to meet our high standards during your time at Oaks Brisbane on Felix Suites. Your comments have been shared with our team, and we are taking immediate action to address the issues you experienced to ensure they are corrected moving forward. Our commitment to providing memorable experiences with exceptional service remains unwavering, and we genuinely hope to have the opportunity to welcome you back in the near future. It would be our pleasure to improve upon your previous experience and ensure your next stay exceeds your expectations. Thank you once again for choosing to stay with us and for taking the time to share your feedback. Your input is invaluable as we continuously strive to enhance the quality of our services.
by A verified traveler
Posted 29 Sep 2024
There was little available in all of Brisbane when we booked for a Saturday night so maybe we’re being a little ungrateful. However we paid a premium for a storey bridge view room with 2 bedrooms and 2 bathrooms.
We got a 6th floor room with some views of the bridge, one bathroom. Room was clean but tired (broken light covers, a phone that doesn’t work, leaking shower box etc). The parking was the tightest ramp turns I’ve negotiated in a long time in a medium-large SUV. No way you could get a RAM or something like that in there.
Location was excellent and if I hadn’t paid what a presume was a huge markup for presumably a busy weekend and a special view and a second bathroom, it would have been adequate. Wouldn’t go back unless I had no choice. Sorry.
Comment from Hotel Management
29 Sep 2024 by Dawa T, Hotel Management
Dear John, Thank you for providing valuable feedback on your recent stay with us. I sincerely regret that we were unable to meet our high standards during your time at Oaks Brisbane on Felix Suites. Your comments have been shared with our team, and we are taking immediate action to address the issues you experienced to ensure they are corrected moving forward. Our commitment to providing memorable experiences with exceptional service remains unwavering, and we genuinely hope to have the opportunity to welcome you back in the near future. It would be our pleasure to improve upon your previous experience and ensure your next stay exceeds your expectations. Thank you once again for choosing to stay with us and for taking the time to share your feedback. Your input is invaluable as we continuously strive to enhance the quality of our services. Kind Regards,Oaks Brisbane On Felix Suites
by A verified traveler
Posted 1 Sep 2024
Good location. A comfortable apartment, 2 bedrooms with ensuites, decent sized kitchen, dining and lounge areas, a breezy balcony and access to the pool and spa which we used every evening.
Comment from Hotel Management
1 Sep 2024 by Jacky, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our fully furnished, spacious apartments to be both comfortable and convenient during your time in the heart of the city. Our team strives to ensure that each guest experiences the utmost relaxation and enjoyment, whether their stay is brief or extended. Your kind words serve as encouragement for us to continue providing exceptional hospitality to all our guests. We eagerly anticipate the opportunity to welcome you back for another pleasant stay in the near future. Warm regards, Oaks Brisbane on Felix Suites
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
26 Aug 2024 by DT, Hotel Management
Dear Scott, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our fully furnished, spacious apartments to be both comfortable and convenient during your time in the heart of the city. Our team strives to ensure that each guest experiences the utmost relaxation and enjoyment, whether their stay is brief or extended. We eagerly anticipate the opportunity to welcome you back for another pleasant stay in the near future. Warm regards,
by A verified traveler
Posted 9 Aug 2024
Great apartment for a family of 4. It is close to everything you need. The only setback is that the rooms are getting a little old and are due for an upgrade.
Comment from Hotel Management
26 Aug 2024 by DT, Hotel Management
Dear Leonardo,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our fully furnished, spacious apartments to be both comfortable and convenient during your time in the heart of the city. Our team strives to ensure that each guest experiences the utmost relaxation and enjoyment, whether their stay is brief or extended. Your kind words serve as encouragement for us to continue providing exceptional hospitality to all our guests. We eagerly anticipate the opportunity to welcome you back for another pleasant stay in the near future. Warm regards,
by A verified traveler
Posted 4 Aug 2024
Central to many things and very comfortable place to stay with a beautiful bridge view
Comment from Hotel Management
6 Aug 2024 by Hotel Manager, Hotel Management
Dear Harriette,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager
by A verified traveler
Great short work stay.
Posted 2 Aug 2024 on HotelsGreat stay, friendly helpful front desk. 1 bedroom apartment was well equipped, bed was comfortable and having a washer and dryer was ideal. Well impressed with the size of the apartment situated in level 36. I visit Brisbane often for work and this is the first time staying here and will now be my 1st choice when staying in the city for work.
Comment from Hotel Management
6 Aug 2024 by Hotel Manager, Hotel Management
Dear Nofoa,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager
by A verified traveler
Posted 2 Aug 2024
Lovely property and lovely reception. Thank you for our stay.
Comment from Hotel Management
6 Aug 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager
by A verified traveler
Posted 26 Jul 2024 on Wotif
Lovely place to stay. Central and convenient for dining and shopping. Just a bit of construction going on so it’s kinda noisy in the am on the river side of the building.
Comment from Hotel Management
31 Jul 2024 by Oaks Felix, Hotel Management
Dear Shane,Thank you for providing valuable feedback on your recent stay with us. Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,
by A verified traveler
Posted 17 Jul 2024 on Wotif
As requested, clean comfortable convenient up-to-date decor. Will definitely be back again.
Comment from Hotel Management
23 Jul 2024 by Oaks Felix, Hotel Management
Dear Lgor,Thak you for staying with us.we are happy to hear that you enjoyed your stay.Hope we can see you again soon.Kind regards,
