Ratings based on 295 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Good. Great locations.
Comment from Hotel Management
17 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Darren,Thank you very much for taking the time to review your recent stay at Hotel X. We are thrilled to see that you enjoyed your stay with us and we hope to serve you again in the future.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Rodney,Thank you for taking the time to review your recent stay with us. We are thrilled to see that you enjoyed your time at Hotel X.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Emily,Thank you very much for your kind review of Hotel X. We are thrilled to see that you had a positive experience, and we look forward to the opportunity to serve you again in the future.
by A verified traveler from Richmond
Posted 21 Oct 2024
Most notable lay the bathroom doors are weird! It’s similar to closet doors (French doors) but translucent glass. You can see someone sitting on the toilet or if they’re undressing. Not a good room to share, no privacy.
Staff are nice, some team members were very friendly. Rooftop restaurant service was just okay.
Comment from Hotel Management
3 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Angela, Thank you for taking the time to review your recent stay with us at Hotel X. It is reviews such as yours which help us to consistently improve our product and service. We appreciate the feedback regarding the bathroom doors and restaurant service and will share this with the appropriate teams. We hope to serve you again in the future.
by A verified traveler
Posted 21 Oct 2024
There wasn't any bottled water in the room.
Comment from Hotel Management
3 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Lucy,Thank you for taking the time to review your recent stay at Hotel X. We sincerely appreciate the feedback and have taken your note regarding bottled water on board for the future.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Benjamin,Thank you for taking the time to review your recent stay with us at Hotel X! We are thrilled to see that you enjoyed your time we us. We hope to serve you again in the future.
by A verified traveler
Posted 19 Oct 2024
Really great stay!
Comment from Hotel Management
3 Nov 2024 by Jeremy Colahan, General Manager, Hotel Management
Dear Anglee,Thank you for taking the time to review your recent stay with us! We are thrilled to see that you enjoyed your time at Hotel X and we look forward to hosting you again.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Jeremy Colahan, General Manager , Hotel Management
Dear Jay,Thank you for choosing to stay with at Hotel X. We are constantly working to improve our product and service and would be honoured to serve you again.
by A verified traveler
Posted 13 Oct 2024
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Comment from Hotel Management
15 Oct 2024 by Jeremy Colahan, General Manager , Hotel Management
Dear Jackson,Thank you for choosing to stay at Hotel X and for your kind feedback. We hope to have the honour of serving you again in the future.
by A verified traveler
Posted 29 Sep 2024
The bed was nice and big
Comment from Hotel Management
30 Sep 2024 by Alannah Kanowski, Marketing Manager , Hotel Management
Dear Sosefo,Thank you very much for your kind review. We are thrilled to hear that you enjoyed your stay with us, particularly our comfy beds.
