Ratings based on 612 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Lovely unit in great location
by A verified traveler
Posted 23 Dec 2024
What a wonderful oasis in the heart of the city. It was equipped with everything I needed for an extended stay. I especially loved starting and ending the day on the balcony gearing up for the day with coffee or unwinding from the day with a glass of wine and watching the city lights come alive as night fell. I would definitely stay here again.
by A verified traveler from PALM BEACH
Posted 22 Dec 2024
by A verified traveler
Posted 13 Dec 2024
The property itself is lovely and located conveniently for accessing the city, South Bank, and West End. My only complaint was the television, the wifi, and the shower head. The television crashed repeatedly. It runs Android so I was able to download all my usual streaming apps but the internet seemed to drop out constantly. Usually my programming resumed in a few minutes so I assume it was the internet but the TV also froze once and needed to be turned off at the wall. I did call tech support about the internet and they helped us connect our phones but the connection was terrible. The hower head was dirty, old, and broken so it was very hard to get it to point where we wanted it.
Comment from Hotel Management
16 Dec 2024 by Matt Gallagher, Hotel Management
Hi Alexander,Thank you for your feedback. I'm glad you enjoyed the property's location. I apologize for the issues with the television, Wi-Fi, and shower head. We’ll address these concerns to improve your future experience. We appreciate your understanding and hope to welcome you back soon.Kind Regards, Matt GallagherGeneral Manager
by A verified traveler
Posted 5 Dec 2024
The customer service was amazing, I had a late check in and the gentleman that checked us is was so kind and lovely. The room was great, great view! Pool and spa also great facilities.
Comment from Hotel Management
16 Dec 2024 by Matt Gallagher, Hotel Management
Hi Emma,Thank you for your kind feedback! We're glad you had a great experience with our customer service, room, and facilities. We look forward to welcoming you again!Kind Regards, Matt GallagherGeneral Manager
by A verified traveler
Posted 3 Dec 2024
Good size room , great pool
Comment from Hotel Management
16 Dec 2024 by Matt Gallagher, Hotel Management
Hi Craig,Thank you for your feedback! We're glad you enjoyed the room and pool. We hope to welcome you back soon!Kind Regards, Matt GallagherGeneral Manager
by A verified traveler
Posted 3 Dec 2024
We opted for a city view apartment which was fantastic as Brisbane is beautiful especially at nighttime.
Areas for improvement. Housekeeping. I understand that they are probably under the pump however simple checks of the rooms with regards to re-stocking them with necessary items and reporting maintenance issues. The first room we had was flooded by a leaking pipe which they did clean up but failed to see the carpets had been flooded, and did not report the problem to be rectified prior to us arriving. The ceiling exhaust fan was hanging from the ceiling, the fridge was unplugged, and benches were not cleaned. Hopefully next time will be better. They did sort us out with another room which was great and as I had forgotten an item in the freezer of the first room, I was able to see that they did attend to the room straightaway after we have left which was good to see.
Comment from Hotel Management
16 Dec 2024 by Matt Gallagher, Hotel Management
Hi,Thank you for your feedback. I’m glad you enjoyed the city view and appreciate your understanding. I apologize for the issues with housekeeping and maintenance and will ensure better checks moving forward. I'm happy to hear the team promptly attended to the room after you left. We look forward to providing a better experience next time.Kind Regards, Matt GallagherGeneral Manager
by A verified traveler
Posted 29 Nov 2024
Nice property, but very sparse, not very homely, Tiny sofa not enough room for 4 people. TV in bedrooms would be nice. Great views and great location.
Comment from Hotel Management
16 Dec 2024 by Matt Gallagher, Hotel Management
Hi Steve,Thank you for your feedback. We’re glad you enjoyed the views and location. We appreciate your suggestions and will consider them for future improvements.Kind Regards, Matt GallagherGeneral Manager
by A verified traveler
Posted 27 Nov 2024
The girl staff who checked us in was so kind and helpful. The rooms here are awesome and so are all the amenities. We stayed for two nights and wish we could have stayed longer! Thanks for an awesome time here.
Comment from Hotel Management
16 Dec 2024 by Matt Gallagher, Hotel Management
Hi Amanda,Thank you for your wonderful feedback! We’re so glad you enjoyed your stay and our staff made a positive impact. We’d love to welcome you back anytime!Kind Regards, Matt GallagherGeneral Manager
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Monica Mo, Hotel Management
Hi Shaun,Thank you for your feedback. I’m sorry to hear your experience didn’t meet expectations. We hope to have the opportunity to improve your experience next time. Kind Regards, Monica MoGeneral Manager
