Ratings based on 1,819 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Loved being on the 56th floor. Fantastic views. Only scary part was the oven turned on, on its own and i couldnt turn off. The room was heated i had to sort help. The oven had a timer on from perhaps previous guest. The service behind counter excellent
Comment from Hotel Management
11 Dec 2024 by Julben Serrano, Hotel Management
Hi Sandra,Thank you for sharing your experience! We're glad you enjoyed the fantastic views from the 56th floor and appreciated our service. We apologize for the issue with the oven and will address it to ensure this doesn't happen again. We hope to welcome you back soon!
by A verified traveler
Posted 4 Dec 2024
Great place to stay. We had an issue with TV not connecting to internet but didn’t complain as it was the last night
Comment from Hotel Management
4 Dec 2024 by Julben Serrano, Hotel Management
Hi Paul,Thank you for your kind words! We're glad you enjoyed your stay. We apologize for the inconvenience with the TV and appreciate your understanding. We hope to welcome you back soon!
by A verified traveler
Posted 3 Dec 2024
It was a pleasant stay, everything I needed near by
Comment from Hotel Management
4 Dec 2024 by Julben Serrano, Hotel Management
Hi Oluwapemi,Thank you for your kind words! We're glad you had a pleasant stay and found everything you needed nearby. We hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
Apartment has many issues - shower flooded, dryer didn’t function properly, iron broken, curtains broken, tv not working properly, terrible phone coverage, internet dropouts, ordinary bed, limited toilet paper.
Comment from Hotel Management
25 Nov 2024 by Julben Serrano, Hotel Management
Hi Ry,Thank you for bringing these concerns to our attention. I sincerely apologize for the issues you experienced during your stay. This is not the standard we aim to provide, and I assure you we are addressing each of these matters promptly to ensure improvements. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 24 Nov 2024
The property was an easy walking distance of all the bars restaurants etc, upkeep of the building was excellent, and staff very professional and helpful
Comment from Hotel Management
25 Nov 2024 by Julben Serrano, Hotel Management
Hi John,Thank you for your kind feedback! We're thrilled to hear that you enjoyed the convenience of our location, the upkeep of the property, and the service provided by our team. We look forward to welcoming you back in the future!
by A verified traveler
Posted 19 Nov 2024
Loved our stay here! The apartment was spacious and clean, and the views were amazing, especially at night. Great location, walkable distance to shops/restaurants and train stations. Would recommend, will be staying here again the next time I’m in Brisbane.
Comment from Hotel Management
19 Nov 2024 by Julben Serrano, Hotel Management
Hi Hannah,Thank you for your wonderful feedback! We're thrilled you enjoyed the spacious apartment, stunning views, and convenient location. We look forward to welcoming you back on your next visit to Brisbane!
by A verified traveler
Posted 17 Nov 2024
Absolutely enjoyable stay with my family. Kids loved the pool and we loved how close it was to the casino and shopping. The city views were amazing. Highly recommend.
Comment from Hotel Management
19 Nov 2024 by Julben Serrano, Hotel Management
Hi Stephen,Thank you for your kind words! We're so glad you and your family had an enjoyable stay and that the kids loved the pool. It's great to hear that the location and views added to your experience. We truly appreciate your recommendation and look forward to welcoming you again!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Julben Serrano, Hotel Management
Hi Javad,Thank you for your feedback! We're glad you enjoyed your stay and appreciate your kind words. We strive to provide the best experience possible, and we look forward to welcoming you back soon. If there's anything we can improve, please don't hesitate to let us know!
by A verified traveler
Posted 9 Nov 2024
Nice comfy stay. It was nice we got upgraded to a 2 bedroom apartment, although we didn’t use the 2nd room. It was spacious and convenient to everything.
Comment from Hotel Management
11 Nov 2024 by Julben Serrano, Hotel Management
Hi Helen,Thank you for your feedback! We're glad to hear you enjoyed the upgrade to the 2-bedroom apartment and found it spacious and convenient. We hope to welcome you back soon!
by A verified traveler
Posted 4 Nov 2024
Pleasant efficient staff.
Comment from Hotel Management
6 Nov 2024 by Julben Serrano, Hotel Management
Hi Brian,Thank you for your kind words! We're thrilled to hear that you found our staff pleasant and efficient. Providing exceptional service is our top priority, and it's always rewarding to know that our team made a positive impact on your stay. We look forward to welcoming you back soon!
