Ratings based on 961 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Nice stay
Comment from Hotel Management
18 Jan 2025 by Reception Team, Hotel Management
Hello Julio, Thank you very much for rating us a 5 and for providing your feedback. We hope you return to stay with us again. Regards, Reception.
by A verified traveler
Posted 11 Jan 2025
Really not there long enough. Arrived at 10 pm and was gone by 5 am to the airport. Just needed somewhere to put our heads down for a few hours
Comment from Hotel Management
13 Jan 2025 by Reception, Hotel Management
Hello Karen, Thank you very much for rating us a 4 and for providing your feedback. We appreciate it and look forward to welcoming you back again. Regards.
by A verified traveler
Posted 10 Jan 2025
Expedia photos/description were WAY nicer than what we got. Room smelled bad, pool was a swamp, no basic amenities like ice machine. Our suite door had a glass door that outsiders could see through part of, giving our family limited privacy. Wouldn’t recommend this place.
Comment from Hotel Management
16 Jan 2025 by Reception. , Hotel Management
Dear Trevor,We appreciate your feedback and apologise for the inconvenience caused. Unfortunately, we had just experienced a bad storm which caused minor flooding and the mulch from the garden beds to wash into the pool. Our pool does not always look like a swamp. We do not advertise that we offer an ice machine however the service station across the road sells ice, which we advised your wife of when she came to ask reception about it. We understand that you do not recommend our property and that is fine, and we do hope that you have a much more enjoyable experience with all future reservations. Thank you.
by A verified traveler
Posted 6 Jan 2025
Would NOT recommend. Booked for 5 people, arrived to find only bedding for four. Apartment smelt like it had been closed up for a while, mould in the shower. TV didn't work. Was promised a call from the Manager with a refund - instead we have heard nothing.
Comment from Hotel Management
16 Jan 2025 by Reception. , Hotel Management
Dear Elena,After thoroughly inspecting what happened we apologise for the inconvenience caused.There was adequate linen provided which was shown to you by reception. Reception staff also made up the sofa bed for you. We can have housekeeping make the sofa bed up for you upon arrival if we are advised that is what is required. However, in this case, it wasn't. The room was checked and aired prior to arrival by housekeeping. The issue with the TV was due to the network and as we were not able to fix it after trying to re-set it, reception offered to move you to 2 adjoining rooms which you declined. We do not promise any refunds to guests that stay and utilise our facilities. However, we do try to offer an alternative solution so that our guests' have an enjoyable stay with us. Reception offered to move you to more suitable rooms that we had available, they tried to fix the issues with the TV and made up the sofa bed. We appreciate your feedback, and hope that you have a better experience in future.Regards,
by A verified traveler
Posted 28 Dec 2024
Good place yo stay but limited Facilities
Comment from Hotel Management
1 Jan 2025 by Reception. , Hotel Management
Hello Kazal,Thank you for your feedback! We appreciate it. Happy New Year.Regards
by A verified traveler from Goolwa North
Posted 25 Dec 2024
Would definitely stay again, very convenient
Comment from Hotel Management
26 Dec 2024 by Reception. , Hotel Management
Hello Lesley,Thank you very much! We appreciate you rating us a 5 out of 5 and we look forward to welcoming you back again. Regards,Reception.
by A verified traveler
Posted 24 Dec 2024
Like it so much, will stay there again
Comment from Hotel Management
26 Dec 2024 by Reception. , Hotel Management
Hello Joyce,Thank you very much! We are pleased that you enjoyed your stay with us and that you will return again. We look forward to welcoming you back. Regards, Reception.
by A verified traveler
Posted 17 Dec 2024
Stayed on the second floor in a great room with lovely high ceilings. Comfortable bed. Lovely leafy outlook through the window. The only thing that stopped this from being a 5 star review was the heavily mould stained shower which was disappointing. The only way to fix would be to regrout given the age of the bathroom, but I would recommend the hotel to do this as it would really improve the room for travellers who want a nice hot shower and a comfy bed (really that’s ALL that people want from an airport hotel)
Comment from Hotel Management
21 Dec 2024 by Reception Team, Hotel Management
Hello Rebecca,We appreciate your feedback. Thank you! We are going to be renovating our bathrooms in the near future however, in the meantime, we will be sure to pay special attention to the grout in the showers. Regards,
by A verified traveler
Posted 16 Dec 2024
Great property, great price.
Comment from Hotel Management
17 Dec 2024 by Reception Team, Hotel Management
Hello Shelley,Thanks for the great review!We appreciate it.Regards,
by A verified traveler
Posted 8 Dec 2024
Gaps under door large enough for lizards and snakes to enter through, bathroom window does not close all the way.
Toilet leaked from the back.
We reported the issues daily and nothing done to fix, just got more towels for the toilet leaking
Comment from Hotel Management
9 Dec 2024 by Reception. , Hotel Management
Hello Cynthia,There are gaps underneath the bathroom and toilet doors, but not underneath the main entrance door or sliding door. We offered to move you and your family to another room, so that the room could be placed on maintenance until the Plumber could attend but your husband declined to be moved. If you decline to be moved to another room, then there is not a lot more that we can do, until you check out. Regards,Reception.
