Ratings based on 947 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Very clean, quiet and comfortable, large rooms and huge bathroom but tiny shower
Comment from Hotel Management
27 Nov 2024 by Josie Pham, Hotel Management
Dear Tracey,Thank you for your kind feedback! We’re pleased to hear you enjoyed the cleanliness, comfort, and spaciousness of our rooms and bathrooms. Your comment about the shower size is appreciated, and we will take it into consideration as we look for ways to enhance our guests’ experience.It was a pleasure hosting you, and we hope to welcome you back in the future.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Josie Pham, Hotel Management
Dear Darren,Thank you for your rating. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future
by A verified traveler
Posted 16 Nov 2024
Very comfortable and fabulous view. Quiet rooms and large very comfortable bed. Staff friendly and helpful. Breakfast is one of the best selections we have had in a hotel. Very good and reasonable price.
Comment from Hotel Management
27 Nov 2024 by Josie Pham, Hotel Management
Dear Kerrie,Thank you for sharing such glowing feedback! We are delighted to hear that you enjoyed the comfort of our rooms and the stunning views. It’s wonderful to know that the quality of the bed and the peaceful atmosphere contributed to a relaxing stay.Your kind remarks about our team’s friendliness and the breakfast selection are greatly appreciated, as is your recognition of the value we strive to offer.We hope to have the pleasure of welcoming you back for another memorable visit soon.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Josie Pham, Hotel Management
Dear Patricia,Thank you for choosing Stamford Plaza Brisbane and taking the time to share your positive feedback. We're delighted to know that your stay was enjoyable and that our services and accommodations met your expectations. We value every guest's input as it helps us to continually refine and enhance our services.We hope to have the pleasure of welcoming you back for an even more memorable stay in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Josie Pham, Hotel Management
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to know that your stay was enjoyable and that our services and accommodations met your expectations. It’s always our goal to provide each guest with a memorable and comfortable visit, and it’s wonderful to hear we succeeded in making your time with us special.We hope to welcome you back soon for another exceptional stay.
by A verified traveler
Posted 5 Nov 2024
As expected , the property is a bit dated and the air con system is not working too well but the location and river view are still fantastic .
However have stayed at the hotel a few times over the past 20 years , I have been witnessing the decline of the hotel’s customer services together with Stamford’s brand .
The front desk staff really need to have some training about customer services and know how to value and communicate with guest’s feedbacks/complaints instead of focusing on giving excuses and arguing with the guest .
Credits to the concierge and housekeeping staff for friendly attitude and friendliness .
Comment from Hotel Management
5 Nov 2024 by Josie Pham, Hotel Management
Dear Lok Ting,Thank you for your candid feedback and for being a valued guest over the past 20 years. We sincerely appreciate your loyalty and are glad to hear that you still enjoyed the prime location and river views. However, we are disappointed to learn that your experience with our front desk staff did not meet your expectations. Please accept our apologies for any lapse in service and communication you encountered. Your observations about the need for enhanced customer service training are important to us, and we will prioritise additional training to ensure our team better addresses guest feedback with professionalism and respect.We are pleased to hear that our concierge and housekeeping teams provided you with the friendly and attentive service you deserve. Thank you again for sharing your experience, as it helps us strive for continuous improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you expect.Kind regards,Josie PhamAssistant Manager
by A verified traveler
Posted 4 Nov 2024
Pretty good
Comment from Hotel Management
13 Nov 2024 by Josie Pham, Hotel Management
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to know that your stay was enjoyable and that our services and accommodations met your expectations. It’s always our goal to provide each guest with a memorable and comfortable visit, and it’s wonderful to hear we succeeded in making your time with us special.We hope to welcome you back soon for another exceptional stay.
by A verified traveler
Posted 3 Nov 2024
Overall a nice stay but the shower kept running cold and then scolding, flashbacks to when I lived in an old apartment. They also charged for ice which I’ve never had happen, I asked for 2 glasses of ice and they gave us a whole bucket but charged $5
Comment from Hotel Management
13 Nov 2024 by Josie Pham, Hotel Management
Dear Iris,Thank you for sharing your experience with us. We're glad to hear your overall stay was pleasant, though we regret the issues you encountered with the shower temperature fluctuations. We have reported the issue to our maintenance team to ensure a more consistent experience for future guests. Regarding the ice charge, we aim to provide clarity in all our services and apologise if this has not been clearly communicated and caught you by surprise. Your feedback is greatly appreciated, and we’ll certainly review this to enhance our guests’ experience.
by A verified traveler from Kedron
Posted 28 Oct 2024
Friendly, lovely & helpful trainee staff as well as the regular staff (except for a bossy kiwi, a costly boss and a sneaky 🇸🇬 Chef; Yes, true, we all know; All was perfect as far food & service is concerned; It’s a top-notched surf n’ turf menu too!
Comment from Hotel Management
13 Nov 2024 by Josie Pham, Hotel Management
Dear Paul,Thank you for your colorful and insightful feedback! We're delighted that you enjoyed the friendly and attentive service provided by both our regular and trainee staff, as well as our top-notch surf and turf menu. It’s wonderful to know the food and service met your expectations, contributing to a perfect experience. We appreciate your observations, which help us continue to refine our team dynamics and deliver a consistently outstanding dining experience. We look forward to welcoming you back soon.
by A verified traveler
Posted 27 Oct 2024
Wonderful, enjoyable night away. Thank you.
Comment from Hotel Management
13 Nov 2024 by Josie Pham, Hotel Management
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to know that your stay was enjoyable and that our services and accommodations met your expectations. It’s always our goal to provide each guest with a memorable and comfortable visit, and it’s wonderful to hear we succeeded in making your time with us special.We hope to welcome you back soon for another exceptional stay.
