Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
We had a 2 night stay. Our balcony room had a view over a smoking area that had cigarette smoke blowing in our room
This area was filthy with broken furniture and broken flooring. There was a dirty plate with food on one of the tables for the entirety of our stay
The outside common areas were generally not clean with very old and tired furniture. There were large cobwebs in these areas
The room itself was clean. However one of the bathroom sink taps leaked as soon as you turned it on
The toilet sistern ran all night on our second night
There was significant noise in the hallway at around 6 in the morning with trolleys carrying glass was being pushed past our room for about 10-15 minutes
Considering the cost to stay here we certainly would have expected way more
We won’t stay here again
Parking at $50/night is ridiculous
We will be contacting the property with photos we took
Comment from Hotel Management
29 Oct 2024 by Front Office Manager, Hotel Management
Dear Julianne,Thank you for your valuable feedback. I’m sorry to hear that your stay did not meet expectations and for the multiple issues you encountered, from the condition of the balcony view and common areas to the maintenance concerns in your room. We take cleanliness and functionality very seriously and apologize for the oversights you experienced. Your comments will help us address these matters with our team to prevent future inconveniences. We regret that we fell short during your stay and appreciate the opportunity to improve.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Front Office Manager, Hotel Management
Dear Rakesh,Thank you for your kind feedback. We are thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We look forward to welcoming you back for another enjoyable experience soon.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 20 Oct 2024
Excellent
Comment from Hotel Management
24 Oct 2024 by Front Office Manager, Hotel Management
Dear Fernando Hector,Thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We look forward to welcoming you back for another enjoyable experience soon.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Front Office Manager, Hotel Management
Dear Kavya,Thank you for your kind feedback. We are thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We look forward to welcoming you back for another enjoyable experience soon.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Front Office Manager, Hotel Management
Dear Anthony,Thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We look forward to welcoming you back for another enjoyable experience soon.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Front Office Manager, Hotel Management
Dear Sonu,I apologize for your poor experience during your stay. Your feedback is important to us, and we strive to provide a comfortable and enjoyable environment for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 19 Sep 2024
Nice hotel
Comment from Hotel Management
1 Oct 2024 by Front Office Manager, Hotel Management
Dear Alisdair,Thank you for your kind words about our hotel! We're delighted to hear that you enjoyed your stay. We hope to welcome you back soon for another pleasant experience.Sincerely,Roshit ManmohanFront Office Manager
by A verified traveler
Posted 29 Aug 2024
The advertised arm chair/lounge in the room was missing. Stained carpet at the room entrance. The bathroom floods every time you have a shower. The aircond is freezing cold and the in-room control for aircond does not work.
The restaurant! - Do not eat there! Food is over priced, not tasty, restaurant wait staffs are rude and arrogant (except a couple of them). Positive note is location. Definitely a 3 star hotel rating experience!
Comment from Hotel Management
3 Sep 2024 by Front Office Manager, Hotel Management
Dear Justin,Thank you for taking the time to share your feedback. I’m sorry to hear that your recent stay did not meet expectations. The issues you encountered with the missing armchair, stained carpet, bathroom flooding, and malfunctioning air conditioning are certainly not reflective of the standard we strive to maintain. I apologize for any discomfort or inconvenience these may have caused.I’m also disappointed to learn about your experience in the restaurant. Our goal is to provide a pleasant dining experience, and it's concerning that this was not the case during your visit. Your comments will be shared with the relevant teams to address these concerns promptly.On a positive note, I'm glad you found our location convenient. We appreciate your candid feedback as it helps us improve our services, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 25 Aug 2024
Enjoyed our stay, however we needed to ask for fluffier pillows. Staff were happy to accommodate.
Comment from Hotel Management
29 Aug 2024 by Front Office Manager, Hotel Management
Dear Kellie,Thank you for your feedback. I’m glad to hear you enjoyed your stay and that our staff was able to accommodate your request for fluffier pillows. We strive to ensure our guests' comfort and are pleased we could make your stay more enjoyable. We look forward to welcoming you back in the future.Sincerely,Roshit Manmohan - Front Office Manager
by A verified traveler
Posted 25 Aug 2024 on Wotif
Most things about the property were great. Staff were fantastic. We had to clean the windows as they were covered in hand marks and fingerprints. Some of the finer touches were off like the bottom of the bathroom door was shabby.
But overall good value and would stay again
Comment from Hotel Management
29 Aug 2024 by Front Office Manager, Hotel Management
Dear Jai,Thank you for sharing your feedback. I'm pleased to hear that you found most aspects of your stay enjoyable, and I appreciate your kind words about our staff. However, I apologize for the oversight with the cleanliness of the windows and the condition of the bathroom door. These finer details are important to us, and I regret that we fell short in these areas during your visit. Your feedback is valuable, and we will work to address these issues to enhance the overall experience for our guests. I'm glad to hear that you found good value in your stay, and we look forward to welcoming you back someday.Sincerely,Roshit Manmohan - Front Office Manager
