Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Beautiful place with friendly and nice staff . Pool and pool bar amazing
Breakfast is amazing
In heart of shopping 😍
Comment from Hotel Management
27 Nov 2024 by Alexandra Clayton, Hotel Management
Dear Fakhereh, Greetings from the Hyatt Regency Brisbane!Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our beautiful property, friendly staff, and the amazing pool and pool bar. It's great to know that our breakfast and prime location were highlights of your stay as well. We truly appreciate your kind words and hope to welcome you back soon for another memorable experience!Warm Regards,
by A verified traveler
Posted 24 Nov 2024
The first room I was put in was very dark, dirty, very broken down and looked and felt like nobody had stayed in that suite for many weeks. The sheets were dirty and bathroom was also dirty. I got put into another room which was brighter and cleaner, however it was on the side where the main road was and it was load due to people partying. I’m lucky I sleep like the dead. The manager at the time was accommodating and very quick to resolve the issue. However with Hyatt being a “nice, luxury” hotel you would expect better. I would not be staying here again as you’re really paying for the name. I do appreciate the management team for their efforts.
Comment from Hotel Management
25 Nov 2024 by Alexandra Clayton, Hotel Management
Dear Surreya, Greetings from the Hyatt Regency Brisbane!Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we sincerely apologize for the issues you encountered with your room. Cleanliness and comfort are of utmost importance to us, and we are disappointed that we did not meet your expectations. We’re glad to hear that our management team was able to assist and move you to a more suitable room. We truly appreciate your feedback, as it helps us identify areas where we can improve. Thank you for giving us the opportunity to resolve the situation during your stay, and we hope to have the chance to welcome you back in the future under better circumstances.Warm Regards,
by A verified traveler
Posted 23 Nov 2024
Brilliant, keep doing everything right!
Comment from Hotel Management
25 Nov 2024 by Alexandra Clayton, Hotel Management
Dear Eric, Warm greetings from the Hyatt Regency Brisbane!Thank you for your rating! We're glad you enjoyed your stay and hope to welcome you back soon!Kind Regards,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Alexandra Clayton, Hotel Management
Dear Gerhard, Greetings from the Hyatt Regency Brisbane!Thank you for your feedback. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your score.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards,
by A verified traveler
Posted 8 Nov 2024
We liked the location, the room was spacious and clean. There were a good number of lifts. The amenities were good. Valet parking was great. Overall our guests and I were very happy.
Comment from Hotel Management
10 Nov 2024 by Alexandra Clayton, Hotel Management
Dear Jacqueline, Greetings from the Hyatt Regency Brisbane. Thank you so much for your kind review! We're delighted to hear that you and your guests had a great stay and enjoyed our spacious rooms, convenient location, and the amenities we offer. It's also wonderful to know that our valet parking service met your expectations. We truly appreciate your feedback and hope to welcome you back again soon!Warm regards,
by A verified traveler
Posted 10 Oct 2024
Great area! Good Hotel!
Comment from Hotel Management
16 Oct 2024 by Alexandra Clayton, Hotel Management
Dear Joseph,Warmest greetings from the Hyatt Regency Brisbane!We appreciate you taking the time to share your experience with us.We are delighted to know that you enjoyed your stay and found both the location and the property to your liking.We eagerly anticipate your return for another memorable experience at Hyatt Regency Brisbane.Best regards,
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Alexandra Clayton, Hotel Management
Dear Melinda,A warm greet from the Hyatt Regency Brisbane. We're writing to express our gratitude for taking the time out of your schedule to give us feedback on your recent visit.We understand your time is precious, and we truly value the effort you've taken to help us improve.We look forward to another chance to exceed your expectations and enhance your experience with us.Best regards,
by A verified traveler
Posted 23 Sep 2024
The staff were very attentive and we had a lovely stay
by A verified traveler from Riga
Posted 22 Sep 2024
Amazing location and well managed, great staff. Will definitely return
by A verified traveler
Posted 15 Sep 2024
The staff were great. No issues there. Check in took longer due to a system issue apparently as there was a double booking not initiated by me. The room was ok but had no extra pillows or bedding. The room was quite small too. There were no coffee sachets for those that do not like barista like coffee. Also paying $5 for $1.50 bottle of water was steep. The fridge didn’t really work either. The food was plentiful and good quality. The beds were very comfortable. Lastly, there wasn’t a feel that this is a 5 star hotel.. location is likely a reason as there were some unlikely characters around the street.
