Ratings based on 150 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Walking in the AC cord was plugged into a hanging receptacle not even in the box. No cover and you could see the wires behing the plug.
3 of the pillows were missing pillowcases. Beds only had flat sheets, no fitted sheet, no bed spreads.
2 inch gap between bathroom floor and main floor. Stubbed toes walk through.
Comb webs in corners.
If this is America's best, then we are in terrible shape.
Comment from Hotel Management
30 Jun 2024 by Guest Relations, Hotel Management
Dear Jon, We apologize for any way in which we failed to meet your expectations. Your feedback on where we fell short is gratefully received, and we are determined to make improvements. Thank you and we wish you well.
by A verified traveler
Posted 13 Jun 2024
Best WiFi
Comment from Hotel Management
13 Jun 2024 by Sharad , Hotel Management
Thanks a lot for your valuable feedback
by A verified traveler
Posted 22 Apr 2022 on Hotels
by A verified traveler
Posted 20 Mar 2022
Waited 20 minutes outside the property because the door was locked and nobody was at the front desk and nobody answered the phone.
And it’s was windy and cold when I was waiting outside.
The room stinks.
No hot water for shower.
2 thin pillows and NO blanket.
Comment from Hotel Management
25 Mar 2022 by Guest Relations, Hotel Management
Dear Jianying,
Please accept our apologies for any lack of service or cleanliness during your visit, as this is never our intention. It's unfortunate to hear that our property failed to meet your expectations, and we assure you your comments will be discussed internally.
by A verified traveler
Decent place.
Posted 13 Mar 2022 on HotelsFirst room I stayed in had trash on the floor and pee still in the toilet. Next day I asked to move rooms and the room they moved me into a room that had a fridge and a microwave which my last room didn’t have. Plus a coffee maker, dresser, and 2 bedside tables which the last room also did not have. And was much cleaner. Staff was very nice. Bed is comfortable. Good tv channel selection
by A verified traveler
Posted 26 Feb 2022
by A verified traveler
Posted 17 Feb 2022
What was unique was that only one electric outlet in the entire room worked. There was a used dirty towel on the back of the bathroom door, as well, to greet us on arrival. The outlet near the sink was covered with brown cardboard held in place by thumbtacks, I presume, to hide the fact that only one outlet was operating in the room. Mr. Roach greeted my girlfriend when she got up to use the restroom in the middle of the night, as well. The added element of two questionable middle aged men beating on our door offering maid service topped off our stay.
Comment from Hotel Management
21 Feb 2022 by Guest Relations, Hotel Management
Dear Robert,
Your experience is quite upsetting to hear about, as it is in no way reflective of our standards in hospitality. We offer our sincere apology for all of our shortfalls during your stay, and we assure you that your feedback will be used to improve for the benefit of our future guests. Thank you for your time, and we wish you happier travels ahead.
by A verified traveler
Posted 17 Jan 2022
It was outdated, you get what you pay for,had animals crawling around. Racoon at the door! need I say More...
Comment from Hotel Management
21 Jan 2022 by General Manager, Hotel Management
Dear Gina,
It is disappointing to hear that your time with us fell short of your expectations. We are dedicated to providing a comfortable stay for all of our guests, and we will review your feedback internally to ensure we are refocused on that goal. Thank you for taking a moment to help us improve, and we hope you will allow us another chance to impress you down the line.
by A verified traveler
Posted 7 Jan 2022 on Orbitz
Filthy bathrooms & rooms, heat not working propertly, hot water was only warm for a while, phone was disconnected in the room, breakfast denied althought it was advertised, lousy customer service.
Comment from Hotel Management
12 Jan 2022 by Guest Relations, Hotel Management
Dear Jason,
Guest feedback is essential as it shows us where we can improve, so thank you for sharing yours. We are distressed to learn of your recent experience and sincerely apologize for the issues you're describing. Rest assured, our maintenance and housekeeping teams have been notified and will address these concerns accordingly. It is also disappointing to know you experienced a lapse in service. Your feedback will be discussed with the whole team to ensure better stays in the future, complete with our typical high standards of service. We know we can't change the past, but we'd welcome another opportunity to impress you in the future.
by A verified traveler
Posted 2 Jan 2022 on Hotels
