Ratings based on 99 Verified Reviews
2.0 Room cleanliness
2.3 Service & staff
2.2 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2023
by A verified traveler
Posted 31 Jan 2023
It felt like a drug front. No one was there when we arrived to check in. The structure of the building itself felt incredibly unsafe. I honestly considered sleeping in the truck rather than sleeping on the questionable bed. I slept in a sleeping bag and brought my own pillow. The tv did not work. There was an extension cord from somewhere else plugging in the lamps for the only light in the room. You had to unplug the lights to charge your phone because none of the outlets worked.
Comment from Hotel Management
6 Feb 2023 by Guest Relations, Hotel Management
Dear Robert,Your feedback is greatly appreciated as we are continuously working on improving based on our valued guests' feedback. However, the experience you described is not indicative of the quality we strive to provide. Rest assured, your comments will be reviewed in detail to ensure our accommodations and service are of the highest quality. Thank you for reaching out, and we hope you will consider returning for a more enjoyable visit we know we can deliver.
by A verified traveler
Posted 30 Jan 2023 on Orbitz
The property is run down and just barely opened back up. You can't find the hotel which resulted in me getting stuck in the mud. Front Desk clerk tried to help me out. Had to pay a money hungry towing company $75 to get pulled out. Manager didn't really care about my predicament
Comment from Hotel Management
6 Feb 2023 by Guest Relations, Hotel Management
Dear Daphne,We are disappointed to hear about your experience trying to get to our property. We hope that your accommodations and stay were what you were looking for to enjoy your time in Brinkley. If you wish to discuss your stay in more detail please reach out to us offline. During your next visit, we hope you enjoy your stay even more. Thank you, and safe travels.
by A verified traveler
No one bothered to check me in
Posted 3 Jan 2023 on HotelsNo one was around to check me in. I arrived at 140 am but I still should have been checked in.
Comment from Hotel Management
7 Jan 2023 by General Manager, Hotel Management
Dear Maharaj,What you have shared is quite surprising and is in no way reflective of our standards. Please accept our sincere apologies. We will look into this further and ensure it does not happen again. The next time you're in Brinkley, allow us to welcome you so we can show you just how great staying with us can be.
by A verified traveler
Too cheap to function
Posted 29 Nov 2022 on HotelsThey dont answer the phone. The lobby was locked until 1 hour 20 minutes after advertised check in time. The lobby was locked at checkout. They charge you if you check out late, despite lobby being locked.Too cheap to function.
by A verified traveler
Posted 28 Nov 2022
Cheap price. Receptionist showed up only 5 minutes after my call. Horrible smell of smoke. Corroded fixtures. Only three working channels on the TV. Very old. Everything I took into the room smelled like smoke for the next three days.
Comment from Hotel Management
3 Dec 2022 by General Manager, Hotel Management
Dear Donald,We're sorry to hear that you didn't have a great time with us. Our housekeeping team will be sure to look into all your comments further and make changes where necessary. Please consider coming back to stay with us again later down the road.
by A verified traveler
Posted 22 Nov 2022
No the property is fine it the site we got the room on Expedia it like rush us We felt uncomfortable rushed so u can make the internet site a little user friendly and maybe comp us a 3night stay would be totally recommended for this experience.
Comment from Hotel Management
28 Nov 2022 by Guest Relations, Hotel Management
Dear Roger,Though we are pleased to hear that you enjoyed our property overall, we regret to hear that you felt rushed in any form. Thank you for sharing your thoughts, and please don't hesitate to count on us in the future if you need a comfortable, relaxing stay.
by A verified traveler
Bed bugs
Posted 1 Nov 2022 on HotelsBed bugs.
Comment from Hotel Management
2 Dec 2022 by Guest Relations, Hotel Management
Dear Christopher,It's unfortunate to hear about the experience you described. Our pest control team will be sure to look into all your comments as soon as possible and make changes where necessary. Please consider coming back to stay with us again at some point later down the road.
by A verified traveler
Posted 31 Oct 2022 on Hotels
The bed had bed bugs and the service was horrible
Comment from Hotel Management
2 Dec 2022 by Guest Relations, Hotel Management
Dear Heaven,We're sorry to hear that you didn't have a great time with us, and we apologize for any unwanted pests during your visit. Our pest control team will be sure to look into all your comments further and make changes where necessary. Please consider coming back to stay with us again at some point later down the road.
by A verified traveler
Not pleased
Posted 8 Oct 2022 on HotelsRoaches in room, door would not double lock.front desk agent nice.
Comment from Hotel Management
2 Dec 2022 by Guest Relations, Hotel Management
Dear Daniel,We're sorry to hear that our accommodations and amenities failed to impress you during your visit. Our pest control team will be sure to look into all your comments further and make changes where necessary. Please consider coming back to give us another chance soon.
