Ratings based on 1,120 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Comment from Hotel Management
20 Jan 2025 by Ilenia Cilione , Hotel Management
Dear Brandon, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager
by A verified traveler
Posted 19 Jan 2025
This was our forst time staying and would definitely book again. The Leonardo is definitely a level above what you would expect for the price you pay.
Comment from Hotel Management
19 Jan 2025 by Fiona Macintyre, Hotel Management
Dear Rosie,Thank you for you fantastic review following your stay at our hotel.We are delighted that you enjoyed your stay and look forward to welcoming you back very soon.With kind regardsFiona MacintyreDuty Manager
by A verified traveler from Al Wakara
Posted 14 Jan 2025
Booked for two . Towels only for 1 person. Issues multiple with access card . Multiple registration of it . The kittle is dirty from inside for me to boil water
Comment from Hotel Management
14 Jan 2025 by Fiona Macintyre, Hotel Management
Dear Adbulaziz, Thank you very much for taking the time to share your feedback with us. I was disappointed to read that your stay did not meet with your expectations and I do hope that you were able to speak with the Reception Team who would have been very happy to have rectified these problems for you. We hope that our experience has not deterred you from staying with us again hope to welcome you back again very soon.With kind regardsFiona MacintyreDuty Manager
by A verified traveler
Posted 13 Jan 2025
Great location, great staff. The hotel and room were both clean.
Comment from Hotel Management
14 Jan 2025 by Fiona Macintyre, Hotel Management
Dear Debbie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.With kind regardsFiona MacintyreDuty Manager
by A verified traveler
Posted 10 Jan 2025
Great location lovely stay
Comment from Hotel Management
11 Jan 2025 by Fiona Macintyre, Hotel Management
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.With kind regardsFiona MacintyreDuty Manager
by A verified traveler from Brighton
Posted 7 Jan 2025
Comment from Hotel Management
9 Jan 2025 by Ilenia Cilione , Hotel Management
Dear Lauren,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you would like to discuss further about your recent stay with us, please do not hesitate to contact me. Sincerely,Ilenia CilioneDuty Manager
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Ilenia Cilione , Hotel Management
Dear Tom, Thank you for sharing your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Ilenia Cilione Duty Manager
by A verified traveler from Redditch
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Ilenia Cilione , Hotel Management
Dear Sarah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you would like to discuss further about your recent stay with us, please do not hesitate to contact me. Sincerely,Ilenia Cilione Duty Manager
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Fiona Macintyre, Hotel Management
Dear Robert,Thank you for your great review of of our hotel. We are delighted that you enjoyed your stay and hope to welcome you back very soon.With kind regardsFiona MacintyreDuty Manager
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Fiona Macintyre, Hotel Management
Dear Naoya,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regardsFiona MacintyreDuty Manager
