Ratings based on 267 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from Mil
Posted 17 Oct 2024
Spacious, very clean, very soft sheets, pillows, too soft. The only issue was the sink has a leak at the faucet. The faucet is also to close to let water come out into the sink.
Comment from Hotel Management
17 Oct 2024 by Todd/Owner, Hotel Management
Marilyn, thank you for the Five Star review!
by A verified traveler
Posted 3 Oct 2024
Liked the gym, many food options within walking distance (including healthier options), and the fact that we were able to park our truck and 10' utility trailer right in the lot without having to disconnect.
Didn't like the lack of quality whole grain bread or bagels with breakfast. For a nicer hotel in a big metro area I expected it. I did appreciate turkey sausage and egg white omlet.
Comment from Hotel Management
4 Oct 2024 by Todd/Owner, Hotel Management
Thank you for the Five Star review, Suzanne!
by A verified traveler
Posted 23 Sep 2024
Very disappointed with this property, whole reason for booking this hotel was it advertised having a pool and hot tub and upon arrival discovered the hot tub and pool heater was broken and was ice cold. It never got fixed during my stay and all the front desk did was apologize and said she called the manager about it.
Comment from Hotel Management
23 Sep 2024 by Todd/Owner, Hotel Management
Andrew, the dehumidification system in our pool room required extensive repair. This required the closure of our swimming pool and hot tub for 10 days. We took a number of measures to inform our current and future guests by publishing the closure on our website, posting signage throughout the hotel, including the front desk area and verbally communicating such closure during the check in process. I apologize for the inconvenience the closure may have caused. I am happy to report the repairs are complete and both the swimming pool and hot tub are back in operation.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler from Galesburg
Posted 18 Sep 2024
Staff was very friendly! Breakfast was awesome and the room was clean. Our issue was noise. Amen the doors shut, they SLAMMED. We heard every door in the hallways close. Plus i think we were next to the laundry room for the hotel.
Comment from Hotel Management
18 Sep 2024 by Todd/Owner, Hotel Management
Rebecca, thank you for the kind remarks pertaining to our staff friendliness and how clean your room was. We'll be sure to get your next room away from the laundry room so we can turn your next review into a Five Star review.
by A verified traveler from Altavista
Posted 13 Sep 2024
Front desk Chelsea and Housekeeping manager Rosalia were fabulous. Smiles & helping with information. Your hotel was impeccably clean and comfortable. Best hotel EVER in all my travels. Thank you
Comment from Hotel Management
15 Sep 2024 by Todd/Owner, Hotel Management
Debra, what a fantastic review! Chelsea and Rosario are two very valued members of our team, and our success is heavily influenced by their efforts. Thank you for taking a minute to recognize each of them. It means a great deal.
by A verified traveler
Posted 9 Sep 2024
Hotel was clean and comfortable, loved the big bathroom that was in our room.
Comment from Hotel Management
9 Sep 2024 by Todd/Owner, Hotel Management
Lael, our team is very pleased you found our hotel to be clean and comfortable. Thank you for the great review.
by A verified traveler
Posted 1 Sep 2024
Was very noisy, pool room was unreasonably hot.
Comment from Hotel Management
2 Sep 2024 by Todd/Owner, Hotel Management
Milata, the dehumidification/air conditioning unit for our indoor pool area went out. Replacement is scheduled to begin Tuesday September 3rd. As a result, our swimming pool and hot tub will be closed thru September 15th. I apologize for the inconvenience.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Todd/Owner, Hotel Management
Christopher, we recognize you have many options for lodging in the Brighton area and we are grateful you selected our hotel. Thank you for providing a review. Safe travels.
