Ratings based on 946 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Loved it !!
by A verified traveler
Posted 18 Nov 2024
The hotel us very grand but thats about where it ends, car park has sprinkler systems hanging from the roof, mens changing room out of action in the pool, couldn't get into the sream room or sauna as they were constantly full and no shower gel provided in the bathroom if our room.
Wont be coming back
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Enrich , Hotel Management
Thank you for giving us 5 out of 5. We hope to provide another amazing experience in your future stay.
by A verified traveler
Posted 11 Nov 2024
Great Hotel our second visit. Perfect for everything Brighton has to offer. Doggy friendly was a big bonus and the breakfast is the best.
Comment from Hotel Management
11 Nov 2024 by S, Hotel Management
Dear Lee,Thank you for your fantastic review! I'm thrilled to hear that you had another great stay with us at the DoubleTree by Hilton Brighton Metropole and that our location was perfect for exploring all that Brighton has to offer. I'm also glad you and your dog enjoyed the experience, and it’s wonderful to know you loved our breakfast!We can’t wait to welcome you back for your next visit!Warm regards,Sheshy GebrekrstosGuest Relations Manager
by A verified traveler
Posted 10 Nov 2024
We have stayed here before and really enjoy it.
Despite the size it is clean and welcoming.
My main complaint is the breakfast- the number of people just outstripped the breakfast provision.
There are 2 very slow coffee machines which we had to wait 15 mins to use. There was que for everything.
Comment from Hotel Management
16 Nov 2024 by Sheshy, Hotel Management
Dear Elisabeth,Thank you for choosing to stay with us again and for sharing your feedback. I'm delighted to hear that you enjoyed your stay and found our property clean and welcoming.I sincerely apologies for the inconvenience you experienced during breakfast. I understand waiting for coffee and queuing can be frustrating, especially during busy times. Please rest assured that we are actively reviewing our breakfast service to improve efficiency and accommodate all our guests more comfortably.Your comments are invaluable in helping us enhance the guest experience, and we truly appreciate your patience and understanding. We look forward to welcoming you back and providing an even better experience next time.Warm regards,Sheshy GebrekrstosGuest Relations Manager
by A verified traveler
Posted 10 Nov 2024
Great
Comment from Hotel Management
11 Nov 2024 by S, Hotel Management
Dear Hristo,Thank you for giving us a perfect 5 out of 5! I'm thrilled to hear that you enjoyed your stay, and we can’t wait to welcome you back.Warm regards,Sheshy GebrekrstosGuest Relations Manager
by A verified traveler
Posted 9 Nov 2024
Felt like it was lazy. No clean of room. Bit disappointed when you stay at the Hilton
Comment from Hotel Management
9 Nov 2024 by Sheshy, Hotel Management
Dear James,Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, especially when it comes to cleanliness. Providing a spotless and comfortable stay is a priority for us, and we regret that we fell short during your visit.Your comments are important, and we’ll be addressing them with our team to ensure this doesn’t happen again. We hope to have the opportunity to provide you with a much better experience in the future.Warm regards, Sheshy GebrekrstosGuest Relations Manager
by A verified traveler
Posted 9 Nov 2024
Property in great condition. All very comfortable. Surrounding area suffering but with direct access to the beachfront. Definitely recommend it
Comment from Hotel Management
9 Nov 2024 by Sheshy, Hotel Management
Dear Duncan,Thank you for your review! I'm delighted to hear you enjoyed the property and found it comfortable. We take pride in our direct beachfront access and are glad it enhanced your stay. While we’re aware the surrounding area has its challenges, we're committed to ensuring a relaxing experience for our guests. Thanks again for recommending us, and we hope to welcome you back soon!Warm regards,Sheshy GebrekrstosGuest Relations Manager
by A verified traveler
Posted 7 Nov 2024
Staff and the area around was great but we were told the hotel does not provide drinking water in the rooms, unless you're a Hilton member, which was just ridiculous and the bathroom cabinet was in poor condition. Not fitted, unhinged and was a safety hazard. Not worth the money.
Comment from Hotel Management
7 Nov 2024 by Sheshy, Hotel Management
Dear Bhumika,Thank you for sharing your feedback. I'm pleased to hear you appreciated our team and the surrounding area, though I’m sorry for any inconvenience caused by our water policy. While complimentary water is offered as a benefit for Hilton members, we’ll certainly consider your feedback as we review our offerings to ensure all guests feel valued.Thank you again for your comments, and we hope to have the opportunity to provide an improved experience on your next visit.Warm regards,Sheshy GebrekrstosGuest Relations Manager
by A verified traveler
Posted 6 Nov 2024
Moderna and walkable to the major attractions
Comment from Hotel Management
7 Nov 2024 by Sheshy, Hotel Management
Dear Jack,Thank you for your review! I'm delighted you enjoyed our modern amenities and convenient location close to the major attractions.We hope to welcome you back on your next visit.Warm regards,Sheshy GebrekrstosGuest Relations Manager
