Ratings based on 1,246 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Comment from Hotel Management
20 Jan 2025 by Jerome Pesenti, Hotel Management
Dear Angela,I would like to thank you for your 10/10 review and look forward to have you back soon.Best regardsJerome Pesenti Guest Relations Manager
by A verified traveler
Posted 19 Jan 2025
No very friendly staff
Comment from Hotel Management
20 Jan 2025 by Jerome Pesenti, Hotel Management
Hello Muhammad,I was disappointed to read that you felt that the team could have been more friendly. I apologise with this matter and will share your comments with them.I wish you a great day and send you my regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 12 Jan 2025
Located in the heart of Brighton’s bar, restaurant and arts centre, this hotel is a great mix of ‘old’ and ‘new’ and an overall great spot.
We used the gym/spa facilities and although they are small, they are functionally great for what we needed.
The staff are lovely and helpful and I would recommend the Leonardo to anyone looking for a nice getaway.
I would, however, warn that the parking is quite expensive but.i guess that’s an understandable cost for the convenience.
Comment from Hotel Management
13 Jan 2025 by Jake Albiston - Duty Manager, Hotel Management
Dear Felix,Thank you for your lovely review! We're delighted you enjoyed your stay and appreciated the mix of old charm and modern amenities that our hotel offers. It's great to hear you found the gym and spa facilities met your needs, and that our staff contributed to making your experience.We understand your point about the parking cost, and we truly appreciate your understanding of the convenience it provides. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing getaway soon!Kind regards,
by A verified traveler
Posted 6 Jan 2025
Great location
Close proximity to car park, seaside and local amenities
Excellent customer service from checkin staff (esp Elle) & bar staff.
Good breakfast spread with something for all, even the fussiest of eaters.
Comment from Hotel Management
7 Jan 2025 by Jerome Pesenti, Hotel Management
Good morning Christine,I was so pleased to see that you liked our location and felt that the team provided you with excellent customer service. This is so important to us and I will make sure to share your lovely feedback with Ella and the rest of the team.We all look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 6 Jan 2025
The hotel was so conveniently situated, parking was under the hotel and discounted if you were staying. Hotel was clean and comfortable, staff were very friendly and helpful! Would definitely recommend
Comment from Hotel Management
6 Jan 2025 by Jerome Pesenti, Hotel Management
Hello Karen and thank you for your feedback.I am glad that you managed to make the most of our great location and felt that our hotel is clean and comfortable.I will share your comments with the team and hope to see you soon again.Kind regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 4 Jan 2025
Better inside than out
Comment from Hotel Management
5 Jan 2025 by Jerome Pesenti, Hotel Management
Dear Andrew,I would like to thank you for your review and hope to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 4 Jan 2025
Great experience all round. But be careful of the parking cost as we had shocking £115 bill for parking after staying a week. But there aren’t really any other options so just be aware of the cost. 😍
Comment from Hotel Management
4 Jan 2025 by Jake Albiston - Duty Manager, Hotel Management
Dear Timi,Thank you for sharing your feedback! We're thrilled to hear you had a great experience overall and enjoyed your stay. We do understand that parking costs can come as a surprise, especially for longer stays like yours. Brighton's central location and limited parking options mean prices can add up quickly but we are proud to offer a hotel discount rate on the Lanes Car Park for our guests, helping to offset the costs.We hope to welcome you back again soon!Kind regards,
by A verified traveler
Posted 3 Jan 2025
Easily accessible to different spots. Nice breakfast
Comment from Hotel Management
4 Jan 2025 by Jerome Pesenti, Hotel Management
Good morning Grace and thank you for your review.I am happy that you liked our breakfast and location.We hope to welcome you back very soon.Regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 2 Jan 2025
Staff were excellent, hotel was decent. Some very pronounced bits of wear in places (bottom of the bathroom door was rotten). TV was slightly small for a room of its size. Issues with inconsistent amounts of loo roll provided! Excellent location and a decent option if you want to stay in the heart of Brighton.
Comment from Hotel Management
2 Jan 2025 by Jake Albiston - Duty Manager, Hotel Management
Dear Joseph,Thank you for your honest feedback! We're glad to hear you found the staff excellent and appreciated the hotel's location and overall experience. I will pass on your observations regarding the condition of the bathroom door, the size of the TV, and the inconsistencies with room supplies. We hope to welcome you back for an even better stay in the heart of Brighton!Kind regards,
by A verified traveler
Posted 1 Jan 2025
Fabulous view
Comment from Hotel Management
1 Jan 2025 by Jake Albiston - Duty Manager, Hotel Management
Dear Yvonne,Thank you for your wonderful review. It is great you found the views from the hotel fabulous! We look forward to welcoming you back in the future.Kind regards,
