Ratings based on 1,233 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Staff were excellent, hotel was decent. Some very pronounced bits of wear in places (bottom of the bathroom door was rotten). TV was slightly small for a room of its size. Issues with inconsistent amounts of loo roll provided! Excellent location and a decent option if you want to stay in the heart of Brighton.
Comment from Hotel Management
2 Jan 2025 by Jake Albiston - Duty Manager, Hotel Management
Dear Joseph,Thank you for your honest feedback! We're glad to hear you found the staff excellent and appreciated the hotel's location and overall experience. I will pass on your observations regarding the condition of the bathroom door, the size of the TV, and the inconsistencies with room supplies. We hope to welcome you back for an even better stay in the heart of Brighton!Kind regards,
by A verified traveler
Posted 1 Jan 2025
Fabulous view
Comment from Hotel Management
1 Jan 2025 by Jake Albiston - Duty Manager, Hotel Management
Dear Yvonne,Thank you for your wonderful review. It is great you found the views from the hotel fabulous! We look forward to welcoming you back in the future.Kind regards,
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Jake Albiston - Duty Manager, Hotel Management
Dear Ashish,Thank you for your lovely review. We are delighted to learn you had a fantastic stay with us and we look forward to welcoming you back for another great stay.Kind regards,
by A verified traveler
Posted 31 Dec 2024
Great location, good facilities and staff
Comment from Hotel Management
31 Dec 2024 by Jake Albiston - Duty Manager, Hotel Management
Dear Richard,Thank you for your review. We are pleased to see you enjoyed our great location, good facilities, and our staff. We hope to welcome you back for another great stay soon.Kind regards,
by A verified traveler
Posted 30 Dec 2024
We last stayed here at Christmas in 2023 & really enjoyed our stay. We were visiting family again between Christmas and New Year this weekend & decided to rebook based on our experience last year. However we felt let down on this occasion. We didn’t arrive to check in until 7pm to be told our room hadn’t been ‘inspected’ and would not be ready for check in for the next 5 minutes. We were ok with this as we needed some dinner after a long journey so we went to Raffelos nearby (would recommend) and then returned at 8pm. We were then told the room would not be ready for another 20/30 minutes as it was being cleaned! By now we were tired & frustrated at being told different reasons for the delay. The manager came & spoke with us and apologised, blaming lack of staff. He assured us the room would be ready asap. The reception staff advised us our car parking would be complimentary & we could have a late check out of 12.30pm, this cushioned the blow! We then eventually got to our room (352) which looked out over the town hall. The room is really tired, & wasn’t particularly clean. The worst part of the room was the beds, which we remembered being great during our last stay. They creaked every time you moved & also when each person moved the whole bed and mattress moved also. All three of us slept poorly due to this. Unsure what the issue was to be honest but both “king size beds” were the same. Some positives…the shower was great as was breakfast, Oliver is lovely! We won’t return.
Comment from Hotel Management
31 Dec 2024 by Jerome Pesenti, Hotel Management
Good morning Natalie and many thanks for your review.I am sorry that your room was not ready so late. This is very unusual and I would like to apologise for this matter. I already passed on your feedback to our team and to Housekeeping Manager We hope to have the opportunity to welcome you back at the Waterfront in the future for a better experience.Kindest regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 24 Dec 2024
Good location and superb staff!
Comment from Hotel Management
25 Dec 2024 by Manuel, Hotel Management
Dear Shiwei,Thank you for your kind words! We’re so glad you enjoyed our location and found our staff to be superb. We truly appreciate your feedback and look forward to welcoming you back soon!Best regards,Manuel - Duty Manager
by A verified traveler
Posted 20 Dec 2024
We usually stay in the same chain but by the station but chose this hotel for a change. The room we were initially checked in to was very tired, stains on the carpet and threadbare, bath smashed in on the side, black mold on the bathroom. We asked to change room and the staff were more than accomodating and upgraded our room to a sea view. However even the exec rooms, whilst better are still quite tired, nothing outstanding. It was noted that as an expedia vip member this hotel are meant to upgrade automatically if they have the available rooms, clearly they don't or we should have been given the exec room at check in. Breakfast was good. The area around the hotel, is pretty grotty. Rooms were clean but really need some maintenance. Fine for 1 night but not in a hurry to return.
Comment from Hotel Management
20 Dec 2024 by Jerome Pesenti, Hotel Management
Dear Nicci,I was sorry to read that you did not fully enjoyed your stay with us and I would like to apologise for those matters. Please be assured that all your comments will be passed on to the team.We hope to welcome you back in the future for a better experience.Best regards,Jerome PesentiGuest Relations Manager
by A verified traveler
Posted 16 Dec 2024
Nice hotel and in a great location.
Comment from Hotel Management
17 Dec 2024 by Jerome Pesenti, Hotel Management
Dear Luke,I would like to thank you for your review.I am glad that you liked our location and hotel.We look forward to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager
by A verified traveler from Yokohama
Posted 16 Dec 2024
Excellent idea to stay here for a night in Brighton. Right on the seaside in a convenient location. A 10 minute walk to the Royal Theatre and a 5 minute walk to The Lanes with all of its dining and drinking options. A lovely breakfast too. Parking is 29 pounds extra per day but is located right under the hotel. The staff were lovely too. My son and I enjoyed ourselves here.
Comment from Hotel Management
16 Dec 2024 by Jake Albiston - Duty Manager, Hotel Management
Dear Julian,Thank you for sharing your experience! We're thrilled you and your son enjoyed your stay with us. It's wonderful to hear that our seaside location, proximity to The Lanes and Royal Theatre, and our breakfast offerings added to your visit. We appreciate your feedback on parking and are glad it provided convenient access during your stay. Your kind words about our staff mean a lot, and we look forward to welcoming you back to Brighton soon!Kind regards,
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Jake Albiston - Duty Manager, Hotel Management
Dear Christopher,Thank you for your lovely review. We hope you enjoyed your time at the hotel and we look forward to welcoming you back!Kind regards,
