Ratings based on 819 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jamie, Hotel Management
Thank you LyndseyKind regardsJamie McDonaldGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Jamie, Hotel Management
Dear DepakThank you for your review.Kind regardsJamie McDonaldGeneral Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jamie, Hotel Management
Thank you Steven
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Mayr Hotchin, Front of House Manager, Hotel Management
Dear Colin,Thank you for your rating 5/5!We are glad you had a fantastic stayKind Regards,
by A verified traveler
Posted 7 Oct 2024
A very long walk from reception to my room. Difficult for a guest with mobility issues.
Comment from Hotel Management
7 Oct 2024 by Mayra Hotchin, Front of house Manager, Hotel Management
Dear Norman,Thank you very much for your 5/5 rating! We are looking forward to welcoming you back to the hotelKind Regards,
by A verified traveler
Posted 21 Sep 2024
We had a really good overnight stay.
Only slight negative was the family room was prepared for 2 people not 3.
Need to provide more breakfast and not camomile tea. Not enough milk .
Even though we asked for more.
It was really not enough for 3 people. We like a nice cuppa often.
Lack of attention to detail.
Would of preferred a walk in shower as one guest disabled. Was a very slippery bath.
But didn’t impact and I should of checked this detail before booking.
Everything else was perfect.
Comment from Hotel Management
21 Sep 2024 by Mayra Hotchin, Front of house Manager, Hotel Management
Dear Lorraine,Thank you for sharing your feedback regarding your recent overnight stay. We are delighted to hear that you enjoyed your time with us overall.We appreciate your comments about the family room setup and will address the oversight in accommodating three guests. Your input regarding breakfast options and the availability of milk is valuable, and we will ensure that our team pays closer attention to these details in the future.We also understand the importance of accessible facilities and regret that the bath did not meet your needs. Your suggestions will be taken into consideration as we strive to enhance our guest experience.Thank you once again for your insights. We hope to welcome you back soon for an even more enjoyable stay.Kind Regards,
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Mayra Hotchin, Front of house Manager, Hotel Management
Dear Jake,Thank you for your feedback. We are thrilled to hear that you rated us 5 out of 5. Your satisfaction is our priority, and we appreciate your support. If you have any further comments or suggestions, please feel free to share.Kind Regards,
by A verified traveler
Posted 1 Sep 2024
Room was not clean, carpet was not hoovered and toilet was not clean when i checked in to my room
Comment from Hotel Management
3 Sep 2024 by Mayra Hotchin, Front of house Manager, Hotel Management
Dear Anika,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you faced during your stay. This is not the standard of cleanliness and service we strive to provide.I have addressed this issue with our housekeeping team to ensure this does not happen again. Please accept our apologies.We hope to have the opportunity to welcome you back and provide you with the quality experience you deserve.Kind Regards,
by A verified traveler
Posted 1 Sep 2024
Lovely hotel, good location and friendly staff
Comment from Hotel Management
3 Sep 2024 by Mayra Hotchin, Front of house Manager, Hotel Management
Dear Mina,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It’s wonderful to know that our location and friendly staff made a positive impact on your visit. We look forward to welcoming you back on your next trip!Kind Regards,
by A verified traveler
Posted 26 Aug 2024 on Hotels
The hotel is good the staff are excellent food is expensive but lovely. We only had 1 hour in the pool for adult swim on the weekend. I was offered room for disabled which had shower toilet and i could leave my walker and clothes in and i had the key. All the staff were amazing.
Comment from Hotel Management
27 Aug 2024 by Mayra Hotchin, Front of House Manager, Hotel Management
Dear Lynda,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel to be good and that our staff provided excellent service. We appreciate your feedback regarding the limited pool time for adult swim. We're glad that the room accommodations met your needs and that our staff contributed positively to your stay. We look forward to welcoming you back soon.Kind Regards
