Ratings based on 487 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Shocking
Posted 12 Dec 2022 on HotelsWe were due to stay for 1 night Christmas shopping trip @ Street. Arrived early evening to be told "we tried to contact you sir , the hotel is closed to the public". The hotel was being used to house asylum seekers? We had to travel back up the M5 to another hotel. Also missed dinner at a local pub that we had booked. I appreciate these people need somewhere but H.I did not advise us at all until we arrived????? Will never book with them again!!!
Comment from Hotel Management
12 Dec 2022 by Andrew , Hotel Management
Good afternoon Many apologies for the information not reaching you about the change of hotel. We appreciate how frustrating this must have been for you.I am sad to hear you won't be returning to stay with us in the future.Kind regards,Front Desk Team
by A verified traveler
Handy location for Carnival
Posted 14 Nov 2022 on HotelsHotel very busy due to Carnival but check in was efficient and friendly. We had to park in pub csrpark and register on their system to avoid a fine but had no issues doing so. Room was a reasonable size with all the amenities we needed. Bathroom quite stylish with spacious shower and nice tiles. Only omission was a heated towel rail. We had to pick a slot for breakfast due to it being so busy. Breakfast was the weak link with limited choice. Coffee was un- drinkable - latte was weak and watery, flat white bitter and watery. Hot chocolate was much better. Staff work hard.
Comment from Hotel Management
17 Nov 2022 by D, Hotel Management
Good afternoon, thank you for taking the time to post a review. We are glad you enjoyed your stay with us. I have passed your comments re breakfast onto the breakfast team
by A verified traveler
Great location to see Somerset.
Posted 14 Nov 2022 on HotelsPerfect stay, Wi-Fi could be a bit better and TV lost the single every so often. The room was very clean and well designed
Comment from Hotel Management
14 Nov 2022 by D, Hotel Management
Thank you for your fab 10/10 review!
by A verified traveler
Posted 13 Nov 2022 on Hotels
Comment from Hotel Management
14 Nov 2022 by D, Hotel Management
Thank you for your fab 10/10 review!
by A verified traveler
Posted 11 Nov 2022 on Hotels
Comment from Hotel Management
14 Nov 2022 by D, Hotel Management
Thank you for your review! If you would like to discuss any aspect of your stay with a member of our management team please get in touch
by A verified traveler
Posted 10 Nov 2022
Very friendly staff. Nicely decorated throughout. Highly recommend.
Comment from Hotel Management
10 Nov 2022 by D, Hotel Management
Thank you for your 5/5 review! We are glad you enjoyed your stay with us
by A verified traveler
Posted 7 Nov 2022
Clean, spacious, friendly
Comment from Hotel Management
7 Nov 2022 by D, Hotel Management
Thank you for your 5/5 review!
by A verified traveler
Posted 1 Nov 2022 on Hotels
Comment from Hotel Management
3 Nov 2022 by D, Hotel Management
Thank you for your 8/10 review!
by A verified traveler
Posted 30 Oct 2022 on Hotels
Comment from Hotel Management
31 Oct 2022 by D, Hotel Management
Thank you for taking the time to rate our hotel. If you wish for a member of our management team to contact you regarding your stay, please get in touch
