Ratings based on 289 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 6 Sep 2024
Serene and peaceful
Comment from Hotel Management
6 Sep 2024 by Bobbie A, Hotel Management
Thank you for the review! We hope to see you again soon.
by A verified traveler
Posted 20 Aug 2024
Toilet was malfunctioning and it took to long to get fixed. Made me late to where I was going
by A verified traveler
Posted 18 Aug 2024
Large brown stain on the carpet beside the bed. Stayed in hotels all over the world and never had a 10:00 AM checkout. Toilet would not flush so I had to fix it myself.
by A verified traveler from Gloucester
Posted 10 Aug 2024
They have everything you need,canoes,kayaks,paddle boards,plenty of things for kids to play with,they even have a hidden gem behind a fenced in area,but you'll have to stop by to find out. The things I found bad were the bed was too hard and the shower was so small,if you dropped the soap,you need to get out to pick it up, 3x3 shower,tiles in front of shower were loose because of water getting under them,tv was in a cabinet,too low laying in bed,should have been mounted to the wall above !!!
by A verified traveler
Posted 3 Aug 2024
Highland Lake Resort is beautiful! Highly recommend
Comment from Hotel Management
5 Sep 2024 by Bobbie A, Hotel Management
Thank you so much for taking the time to say such kind words about us. We hope to see you again in the future.
by A verified traveler
Posted 2 Aug 2024
Online it showed that there was a Cafe on site. It was closed down so we had to commute to dine. The grounds were in need of spucing up. The shower stall wasn't ideal. Not enough kitchen supplies such as pans and knives. The area was fairly quiet. The staff was friendly. The smoking area just outside of our room left something to be desired.
Comment from Hotel Management
5 Sep 2024 by Bobbie A, Hotel Management
Hello Lee, Sincerest apologies that we did not meet your expectations. The cafe closed unexpectedly, and we have been unable to reopen one yet. We do hope that you give us another chance maybe in one of our Queen Efficiency rooms which has a kitchen still but also a full bathtub vs just the shower stall. Thank you so much for the feedback.
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
5 Sep 2024 by Bobbie A, Hotel Management
Thank you for taking the time to rate your stay with us.
by A verified traveler
Posted 25 Jul 2024
Rooms have been updated since we were here last. We were busy with a family event so didn't get to do all the fun stuff available. Maybe next time.
Comment from Hotel Management
22 Aug 2024 by Bobbie A, Hotel Management
Thank you, Ted, for the review. We can't wait until next time! Until then we hope you take care.
by A verified traveler
Posted 19 Jul 2024
Great place to stay with tons of activity for our 5yr old. The lake is great for a swin. Room is very clean. Just a bit dated but it matches the surroundings.
Comment from Hotel Management
22 Aug 2024 by Bobbie A, Hotel Management
Thank you for the review Karine, we appreciate the feedback.
