Ratings based on 790 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Years of use and disrepair. More of a Administrative decision
by A verified traveler
Posted 8 Sep 2024
Liked it
Comment from Hotel Management
17 Sep 2024 by Taves Maciel, Hotel Management
Thank you
by A verified traveler
Posted 16 Aug 2024
The furniture and finishes in the room were very outdated and worn.
The windows were not locked when I arrived - concerning as I was on a first floor overlooking a parking area.
The bathroom was not very clean. The dishwasher needed to be emptied when I arrived. Not my job unless I loaded and ran it.
Comment from Hotel Management
17 Sep 2024 by Taves Maciel, Hotel Management
Hello, Thank you for your sharing your experiences. We are in the process of renovating the hotel, hopefully we will be done soon. We look forward to having you back.
by A verified traveler
Posted 10 Aug 2024
This property is updating and has a number of construction limitations. Even with that my stay was very comfortable. Breakfast buffet needs a little innovation.
Comment from Hotel Management
17 Sep 2024 by Taves Maciel, Hotel Management
This is so good to hear. Thank you for choosing us for your lodging needs!
by A verified traveler
Posted 6 Aug 2024
Property needs update. Room was not the cleanest. Beds were nice . T.V. too
Comment from Hotel Management
17 Sep 2024 by Taves Maciel, Hotel Management
We are in the process of renovating the hotel now. We will hopefully ne done very soon.
by A verified traveler
Posted 5 Aug 2024
Great staff, nice rooms, tasty breakfast
Comment from Hotel Management
17 Sep 2024 by Taves Maciel, Hotel Management
Thank you for the compliments on the hotel and the employees that made your stay great.
by A verified traveler
Posted 4 Aug 2024
Clean rooms and good location.
Comment from Hotel Management
17 Sep 2024 by Taves Maciel, Hotel Management
Thank you!
by A verified traveler
Posted 30 Jul 2024
So close to a great little shopping center, great staff!
Comment from Hotel Management
2 Aug 2024 by Taves Maciel, Hotel Management
Thank you
by A verified traveler
Posted 29 Jul 2024
The property is under extensive renovations. They did not let us know about this before our arrival. Upon check-in, the property manager insinuated that, because we booked through Expedia, the hotel could not let us know about the current renovations. The fitness room and pool were closed. We received a newly renovated room, and we were surprised to find out that the stove did not work, and the bathroom didi not have any towel hangers. We announced the front desk who told us that the situation is the same with all renovated rooms. The common laundry was very dirty, the contruction workers were making heavy use of it. We asked the property manager about a discount for our stay, and he told us that we need to contact Expedia, and that Expedia should call him about the discount. We did that, and spent a long time on the phone with Expedia staff, who finally managed to get hold of the propery manager. To our surprise, Paul, the property manager offered us only one thing: the possibility of checking out early with no penalty. We did not take this offer. We are very dissapointed about how this situation was handled by the hotel management. On the plus side, the room was clean, we had room service almost every day, and the bed was comfortable. We had a decent stay, but we would clearly not recommend this hotel.
Comment from Hotel Management
2 Aug 2024 by Taves Maciel, Hotel Management
So sorry that you had to go through that situation. Please come see us again once the renovation is complete.
by A verified traveler
Posted 12 Jul 2024
This property was under heavy renovation and we were not alerted to the inconveniences this caused with our room, parking availability, property safety, and all facility amenities. The pool and fitness center were closed and the parking lot was more than half full of dumpsters, open shipping containers, contractors and piles of construction garbage. One manager was marginally helpful, but otherwise we were repeatedly told "Hotel staff should have know about this in advance, we can't do anything about third party bookings."
Comment from Hotel Management
2 Aug 2024 by Taves Maciel, Hotel Management
Sorry that you had this experience. We would love a chance to earn back your business once this project is completed.
