Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Pros: Nice lounge area, good breakfast.
Neutral: Room was okay. Starting to become outdated but it was fine.
Cons: $75 pet fee for one night, one small dog. Bathroom was cramped. Constant high-pitched noise coming through the ceiling in the room - had to blast a sound machine to drown out the noise. Hot tub was cold, and when we asked for the heat to be turned on we were told the maintenance man would come. He never did. Pool was also cold - no reason for an indoor pool at a large hotel to not be at least a little bit heated. It was difficult to find a table to sit at for breakfast and we had to eat on a dirty table. One of the elevators was out of service and the other was slow and rickety.
For well over $200 for one night, I'd expect better.
Comment from Hotel Management
28 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback, it is greatly appreciated.
by A verified traveler
Posted 27 Nov 2024
Great!
Comment from Hotel Management
28 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback and wonderful score.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your score and feedback
by A verified traveler
Posted 24 Nov 2024
Check-in starts at 4 pm but a room was not ready at 4:15 pm and we had to wait for a while to check-in. The pool was packed and no towels around 5-6 pm.
Comment from Hotel Management
28 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback, it is greatly appreciated.
by A verified traveler
Posted 22 Nov 2024
Despite being a bit under construction this hotel is one of my favorites in Colo Springs. The bar and breakfast area are tremendous and the service from the staff is awesome.
Comment from Hotel Management
22 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback and wonderful score, it is greatly appreciated. We hope you come stay with us again in the near future.Sincerely, Shurronda H Front Office Interim Manager
by A verified traveler
Posted 18 Nov 2024
Loved that the room has a separate bedroom.
Comment from Hotel Management
20 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback and your wonderful score. It is greatly appreciated. Hope you come stay with us again in the near future. Sincerely, Shurronda HFront Office Interim Manager
by A verified traveler
Posted 17 Nov 2024
The 2 king size beds in 1 room. Great breakfast
Comment from Hotel Management
20 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback and your wonderful score. It is greatly appreciated. Hope you come stay with us again in the near future. Sincerely, Shurronda HFront Office Interim Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback and your wonderful score. It is greatly appreciated. Hope you come stay with us again in the near future. Sincerely, Shurronda HFront Office Interim Manager
by A verified traveler
Posted 17 Nov 2024
This location needs a lot of help. I understand a remodel is coming soon, but the ceiling was literally falling (plaster was on the floor with water around, several buckets around). Elevator buttons do not work well, carpet is torn and needs replacing. Our room itself had a non working phone, a non working light, frayed carpet and an exterior window that had a crack going from top to bottom which was covered in blue tape.
However, we slept well and the room seemed clean. Breakfast staff was great and breakfast was good.
Comment from Hotel Management
20 Nov 2024 by Front desk Staff, Hotel Management
Thank you for your feedback and your score. It is greatly appreciated. Our apologies for your experience here at our hotel, we are working on a total facelift within the next year and a half. Hope you come stay with us again in the near future. Sincerely, Shurronda HFront Office Interim Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Sherry, Hotel Management
Thank you for your feedback! Have a great day!
