Garda Family House Reviews

Hotel was right across from the lake. Plus lake front walking to the village. Very nice.

The place is clean but old. The rooms are crammed with difficulty even getting out on the balcony. The service was mediocre, gave us one shampoo pouch for 3 people and have no service after hours to give you more. Great location right on the lake

Stayed 1 night. AC would not work do we kept the window open all night. About a 30 min drive from bordolino down a skinny road with lots of bikers makes it longer to get to than it may seem on a map. No swimmable beach super close to property either

Beautiful location with everything you need in walking distance.

Clean and neat location in a seminary school. We were fortunate to have a wonderfully located room with a balcony that looked onto the lake. Overall, it was a great value and I would definitely stay agian and recommend it to others. The one negative was that, while they have private parking, it was not free, and we only learned that they charge an additional fee for parking, along with the city tax, when we checked out.

Let me do the good first: the location, staff, and stay were wonderful. I would highly recommend this property. We had a bit of a frustration with locating the property, and communication could be improved. We booked through VRBO, and this was my first time. The booking did not make clear to me that this was actually like a hotel. For all I knew, I thought it might be a room in someone's house. The property is called Garda Family House. On the VRBO map, it says Castelleto, and the address given (while, apparently accurate) when typed into Google Maps sent us to Torri del Benaco near Hotel del Porto which is 10 km away. We asked for directions multiple times, and people kept having the same experience and telling us we were in the right place when we were not. Prior to leaving, I sent messages to the property on June 2, June 3, July 25, and twice on July 26, and I received no response. We had no idea how to access the property, and not even a phone number. We did, however, have an address that even with the help of other, and Google Maps, we could not find. We searched for the property for about 3 1/2 hours, and finally, a local resident found a number to call and gave us more specific directions using landmarks. At this point, it was near 10 pm and we decided to eat before making a final attempt to find the property. When we arrived, we saw a sign from the main road, next to a church, that said "Garda Family House." Finally arriving, it was now 11:20 pm, and we were informed that we needed to pay an additional 20 Euro for "late check-in". I explained our frustration with not being able to find the property and their failure to communicate with us despite our attempts, and they told us the failure was with VRBO. They expected we would go to their own website - which I did not know existed. The hyperlink to the Garda Family House should be on the VRBO site. VRBO will not, however, let me post it - inexplicably. But, if you type "garda family house" (but remove the spaces and add .it to the end of your entry) into your browser, you should be able to access the property's homepage on the web, which would have eliminated the confusion and the added expense and frustration. Now, the next morning, we woke up to the loveliest view in that part of the world. We had the loveliest breakfast on the terrace. We retrieved our car parked in the lot across the street. And, we had the loveliest visit with the staff. I unreservedly recommend this property.

Nice place