Ratings based on 570 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
New, modern hotel. Comfy room. Very friendly staff.
Comment from Hotel Management
26 May 2024 by Reservations, Hotel Management
Thank you for your review. We really appreciate the kind words! We hope to welcome you back soon!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
13 May 2024 by Reservations, Hotel Management
Thank you for your review. We are sorry to hear that your stay did not meet our usual high standards. We hope to welcome you again.
by A verified traveler
Posted 4 May 2024
Staff
Comment from Hotel Management
8 May 2024 by Reservations, Hotel Management
Thank you for your review. We hope to welcome you back in the (near) future!
by A verified traveler from Hollywood
Posted 28 Apr 2024
Adjacent room had a party at 2am. There was a connecting door between rooms so noise transmitted.
When we complained it took half an hour to get our neighbours to quiet down. I reported our problems to reception who only said sorry!
Be careful about staying here on a weekend!
Comment from Hotel Management
29 Apr 2024 by Reservations, Hotel Management
Thank you for your review. We are sorry to hear that your stay did not meet our usual high standards. When a noise complaint is made, we always try to address the issue as soon as possible. We look forward to welcoming you again so that we may prove your previous stay was an exception.
by A verified traveler
Posted 9 Apr 2024
Our stay was fine and the breakfast is very good. However we were very disappointed to have to pay for parking. I understand that the hotel may wish to charge non-residents, but I think it's unreasonable to charge residents £8 to park (also considering our stay was about 12 hours).
Comment from Hotel Management
11 Apr 2024 by Reservations, Hotel Management
Thank you for your review. We are pleased you enjoyed your stay with us. Our car park is operated by an external company who set the current tariffs. We do hope to welcome you again.
by A verified traveler
Posted 8 Apr 2024
Room service was excellent
Comment from Hotel Management
11 Apr 2024 by Reservations, Hotel Management
Thank you for your review - we are so pleased you enjoyed your stay with us. We look forward to welcoming you again.
by A verified traveler
Posted 5 Apr 2024
There were no wash cloth.
Location too many traffic disturbing at night.
Comment from Hotel Management
6 Apr 2024 by Reservations, Hotel Management
Thank you for your review. Apologies about the wash cloth and the noise from the road. If you stay with us in the future, please let us know so we can allocate a room facing away from the road.
by A verified traveler
Posted 28 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Reservations, Hotel Management
Thank you for your review - we are so pleased you enjoyed your stay!
by A verified traveler
Posted 22 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by Reservations, Hotel Management
Thank you for your review - we are so pleased that you enjoyed your stay and look forward to welcoming you again soon!
by A verified traveler
Posted 22 Mar 2024
All Expedia rooms for this hotel show rooms have a bath which not the case as all have just a shower.
Comment from Hotel Management
25 Mar 2024 by Reservations, Hotel Management
Thank you for your review - we will scrutinize the descriptions to ensure they are accurate. Some of our rooms do have baths - we look forward to welcoming you again and we can ensure we allocate a room with a bath.
