Ratings based on 602 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Hi Debbie,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 18 Nov 2024
We did not like the room the air conditioner did not cool and we killed 2 roaches. We will not return
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Patricia,We are truly sorry to hear about the issues you encountered during your stay. A malfunctioning air conditioner and the presence of roaches are not acceptable, and we understand how disappointing this must have been. We will immediately address these concerns with our team to ensure these issues are resolved. We appreciate you sharing your feedback, and we hope you will consider giving us another opportunity to provide a more comfortable and enjoyable experience in the future.
by A verified traveler
Posted 27 Oct 2024
The parking lot wraps around the building, nice for when towing a trailer but also not enough parking for larger vehicles/trucks/semis (common in Texas). Check in was easy & efficient, clean front lobby and parking lot which also was nice and brightly lit. However when we got to our room, it was a different story. Bedspread was visibly dirty, like someone walked on it & then closer inspection revealed some red/brown blood like spots. Flipped the comforter back and it was very obvious blood spots & hand like print marks. Pillowcase also had 2 long, dark hairs on it. Spoke with front desk & he was VERY accommodating, brought clean linens & helped remake the bed. It is a VERY no frills, just stay for the night, kind of place. Pool looked great, didn't swim (too late at night) but it didn't smell heavily of cholorine & was clean. We did NOT hear the freeway at all, or other people in the rooms around us but there was a hallway door that by 0530, people couldn't resist letting it slam shut time & time again. So we were awaken earlier than planned, that door needs fixed on 2nd floor breezeway by the elevator (we were 3 rooms away from that hall door so not immediately adjacent/shared wall. It needs a tension rod thingy & not allowed to slam shut on its own.I couldn't fathom the other rooms noise!) So if the hotel changes its linen changing practices & fixes the door, I'd be using them again (as we go to Brenham at least 2x a year) & they would have gotten a higher rating overall.
Comment from Hotel Management
28 Oct 2024 by Sophia CSR, Hotel Management
Hi Daniel,Thank you for your detailed feedback. I am glad to hear that check-in was easy and that our staff was accommodating in addressing the issues with the linens in your room. However, I sincerely apologize for the condition of the bedspread and pillowcase; that is not the standard we aim for, and your comments will be taken seriously as we improve our housekeeping practices. I also appreciate your insights about the hallway door and we will look into this to minimize noise disruptions for our guests. We are pleased that you enjoyed the clean and well-lit facilities, and we hope to welcome you back on your future visits to Brenham with an improved experience. Thank you again for your input!
by A verified traveler
Posted 18 Oct 2024
Super clean motel. Spacious rooms. Comfortable beds with good fluffy linens. Lots of TV channels. Dark rooms with black out shades. Will definitely stay again.
Comment from Hotel Management
19 Oct 2024 by Sophia CSR, Hotel Management
Hi Sara,Thank you for your fantastic review! We are glad you enjoyed the super clean rooms, comfortable beds, and all the extra touches like blackout shades and plenty of TV channels. We look forward to welcoming you back on your next stay!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Mary,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 12 Oct 2024
Look it’s a Motel 6… however things could have been much better.. Like no stains on bed sheets, and towels, being charged for early check in and for unsecured parking. To add, the rooms also lacked any furnishings. No lamps anywhere in sight. Instead you’re relegated to using the overhead lights which are abusive to the eyes. There were no arm chairs in the room either, apart from one pitiful desk chair that didn’t serve much purpose as the desk was a foot deep and pressed against the TV. To add, if you want to iron your clothes or steam a dress you’d be pressed to find an iron in the room as well. Lastly be sure to bring your own hair dryer as there isn’t one provided for you as there is in most hotels, even Motel 6’s. One more point, I like to use the bathroom in my hotel room, without having to look at a roach sized hole in the wall and letting my imagination run wild.
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Patricia,I am sorry to hear that your stay didn’t meet expectations. We understand the importance of having clean linens, properly furnished rooms, and basic amenities like irons and hair dryers to make your stay more comfortable. The issues you mentioned, including the stained linens, lack of furnishings, and the hole in the bathroom, are certainly not the standard we aim to provide. We will address these concerns with our management and housekeeping teams to ensure improvements are made. Thank you for sharing your experience, and we hope you will give us another opportunity to provide a better stay in the future.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sophia CSR, Hotel Management
Hi John,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
by A verified traveler
Posted 23 Sep 2024
Clean, large rooms and convenient. Perfect for our family to stay in for a softball tournament.
Comment from Hotel Management
24 Sep 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 23 Sep 2024
Great Hotel!! Highly recommend!!!
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Jose,Thank you so much for the glowing recommendation! I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.
by A verified traveler from Gum Spring
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Thomas,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
