Ratings based on 187 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
A little prices for the room, but what’s not these days.
by A verified traveler
Posted 29 Oct 2024
No towels (3times to ask for), not doing the bed, no vacuum cleaning, no shampoo, sink are with rust and
Mostly not cleant, s
And, and, sorry but never again, are all your Hotels like this
Thank you!
Comment from Hotel Management
29 Oct 2024 by Knights Inn , Hotel Management
Dear Anneliese,We are saddened to hear that you was not 100% satisfied with your stay. These issues will be discussed with the proper parties and handled accordingly. Again, we sincerely apologies for any inconveniences you may have experienced. Your opinion is highly valued and will be used as an example for us to do better in the future. Sincerely,Knights Inn
by A verified traveler from Iron
Posted 16 Oct 2024
Enjoyed the restaurant option right next to the hotel.
by A verified traveler
Posted 13 Oct 2024
Dirty carpet. No sink stopper. No accessible elect outlet near bed.
Comment from Hotel Management
14 Oct 2024 by Knights Inn , Hotel Management
Dear John,We are saddened to hear that you was not 100% satisfied with your stay. These issues will be discussed with the proper parties and handled accordingly. Again, we sincerely apologies for any inconveniences you may have experienced. Your opinion is highly valued and will be used as an example for us to do better in the future. Sincerely,Knights Inn
by A verified traveler
Posted 21 Sep 2024
I made reservations for the night and called to be sure that I had a room as we were leaving Houston late in the day because a family member was in the ER and told that he must have A/C. They told me they'd call me back but didn't. When I entered the office I was told "we have no room". I said "I have reservations." "No, we were overbooked so you have no room." After being without A/C for two days it was very frustrating.
Comment from Hotel Management
22 Sep 2024 by Knights Inn , Hotel Management
Dear MarthaWe sincerely apologize for any inconveniences you may have experienced during this difficult time. This situation will be discussed with the proper parties and will be addressed. Again, we apologize for any inconveniences you may have experienced.Sincerely,Knights Inn
by A verified traveler
Posted 10 Sep 2024
This property was a pleasant stay while visiting family.
by A verified traveler
Posted 23 Aug 2024 on Orbitz
I reserved the room and when I arrived they said they received the reservation but they had no vacancies so I had to find another place.
Comment from Hotel Management
23 Aug 2024 by Knights Inn , Hotel Management
Dear Jeffrey,We sincerely apologize for any inconvenience you may have experienced. The reservations continued to come in after we had shut them off online, therefore we didn't have an available room for you to be put in. Again, we are deeply apologetic for any inconveniences you may have experienced during such a difficult time. The situation was discussed between management so this does not happen again in the future. Sincerely,Knights Inn
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Knights Inn , Hotel Management
Dear Shawn,Thank you for taking the time to give us a great review. We hope to see you again in the future.
by A verified traveler
Posted 13 Jul 2024
Terrible Experience - Avoid This Motel!
We were left stranded by this motel after Hurricane Beryl. At 1:00 PM, we called to check for room availability. They promised us a room for my family and me, so we booked it within minutes. We called back immediately to confirm our reservation, and they assured us that we had a room and were all set.
However, when we arrived around 8:00 PM that night, the front desk lady informed us that our booking had been canceled, and they had neglected to call us. All other hotel and motel options within two hours of Houston were fully booked.
Terrible management and communication. No empathy. Save your money and stay elsewhere.
Comment from Hotel Management
14 Jul 2024 by Knights Inn , Hotel Management
Dear Allen,We sincerely apologize for any inconvenience you may have experienced. The reservations continued to come in after we had shut them off online, therefore we didn't have an available room for you to be put in. We will discuss proper hospitality with the entire team. Again, we are deeply apologetic for any inconveniences you may have experienced during this difficult time.Sincerely,Knights Inn
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
13 Jul 2024 by Knights Inn , Hotel Management
Dear Jessie,Thanks for taking the time to give us a review. We hope to see you again in the future.
