Ratings based on 29 Verified Reviews
3.6 Room cleanliness
4.4 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
My wife and I have stayed here multiple times driving up from Houston. The rooms have always be clean and it’s nice and quiet.
Comment from Hotel Management
12 Nov 2024 by AlexP , Hotel Management
Thank you, Derrick! We’re thrilled to hear that you and your wife enjoy staying with us. It’s wonderful to know you find our rooms clean and the atmosphere peaceful. We truly appreciate your loyalty and look forward to welcoming you back on your next trip from Houston!
by A verified traveler
Posted 7 Nov 2024
The shower did not drain properly.
Comment from Hotel Management
8 Nov 2024 by AlexP , Hotel Management
Thank you, Michelle, for sharing your feedback. We’re sorry to hear about the issue with the shower drainage and apologize for any inconvenience it caused during your stay. We have notified our maintenance team to address this promptly. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future. Safe travels!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by AlexP , Hotel Management
Dear Jose,Thank you so much for your fantastic 5/5 rating! We’re thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to our team, and we’re so pleased to have met your expectations.We look forward to welcoming you back for another wonderful experience soon!
by A verified traveler
Posted 25 Oct 2024
I booked a room with a kitchenette but when checking in I was told it was already taken. So I was getting a room with a deluxe king bed. I liked that it was a first floor and I could park in the courtyard side rather than facing a major thoroughfare. The property is aged and needs some deep cleaning and updating. The coffee package was already open when I got in the room, so I never used it. Shampoo was available but I never used it, judging its quality from the accompanying soap being not sudsy at all. I’m just glad I brought my own.
Overall, great security. Quality of stay is not the most desirable but it was close to everything I needed, like a coffee shop and the purpose of my visit. Staff is professional and friendly.
Comment from Hotel Management
25 Oct 2024 by AlexP , Hotel Management
Dear Kayoko Takahashi,Thank you for sharing your detailed feedback regarding your recent stay with us. We’re pleased to hear that you appreciated the security, location, and professionalism of our staff.We sincerely apologize for the confusion regarding your room with the kitchenette and for any inconvenience caused by the condition of the coffee package and toiletries. Your comments about the room’s cleanliness and overall state are valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.We hope to have the opportunity to welcome you back in the future and provide a more pleasant stay.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by AlexP , Hotel Management
Dear Tonia,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service, and it is disappointing to learn that we fell short during your stay. We hope to welcome you back in the future and provide a much better experience, and we will do our best to make things right.
by A verified traveler
Posted 13 Oct 2024
For the price we stayed for two nights you would think the rooms would have been a little nicer. My first mistake was not noticing I booked a smoking room. To be honest I thought smoking was banned inside buildings a long time ago. There was only two rooms left at booking so I just booked it because we had to come back and get things out of our storage unit and unfortunately for us there was a lot of festivities going on in surrounding areas. We got to our room late on Friday night driving in from out of town and the room had two full beds said it would sleep 5 but really two adults barely fit in one bed together and we have 3 kiddos with us two being toddlers who I ended up sharing a bed with. The beds only had two pillows each which I find weird considering when you buy bed sheets for a full it would come with 4 pillow cases. I asked for extra pillows and they brought me one. Also noticed on the mirror said we were supposed to have 3 towels and any missing would be charged to our card which they only gave us two. The second day after washing my hair needed to used the blow drier which was also broken and maintenance did come and replace but at this point I was just upset because we don’t stay in hotels often outside of our show season which we book well in advance so staying in a much nicer hotel for less then what we paid last minute for this one. Maybe the non smoking rooms are nicer but I will definitely not be going back to this location.
Comment from Hotel Management
13 Oct 2024 by AlexP , Hotel Management
Dear Kelsey,Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your stay did not meet your expectations. Your experience is not reflective of the standard we strive to provide to our guests.We apologize for the confusion with the smoking room and for the discomfort with the beds and pillows. Your comments about the number of towels and the blow dryer have been noted, and we are addressing these issues with our housekeeping and maintenance teams to ensure they are resolved for future guests.We understand your frustration and regret that this stay did not match the quality of other hotels you’ve visited during the show season. We will be reviewing our policies and services to make improvements and ensure a better experience for our guests in the future.Thank you again for your feedback, and we hope you would consider giving us another chance in the future.
by A verified traveler
Posted 5 Oct 2024
I liked that the establishment was very quiet.
Comment from Hotel Management
5 Oct 2024 by AlexP , Hotel Management
Dear Thomas,Thank you so much for your wonderful 5-star rating! We’re delighted to hear that you enjoyed the peaceful and quiet atmosphere during your stay with us. Providing our guests with a tranquil and relaxing environment is one of our top priorities, and we’re thrilled that it made your experience even more enjoyable.We hope to welcome you back again soon for another restful stay!
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
8 Sep 2024 by AlexP , Hotel Management
Dear David, We are extremely grateful that we were able to make your stay great. We will be glad to welcome you back in the future. Thank you for taking the time to put in a review.
by A verified traveler
Posted 4 Sep 2024
the room was nice but too msny dust my sinus was acting up like crazy
Comment from Hotel Management
4 Sep 2024 by AlexP , Hotel Management
Dear Ayesha,Thank you for your feedback. We’re glad to hear that you found the room nice, but we’re sorry to learn about the dust issue you encountered. We take cleanliness very seriously, and we’ll immediately address this with our housekeeping team to ensure such incidents are avoided in the future. We hope to have the opportunity to welcome you back for a more comfortable stay.
by A verified traveler from Round Rock
Posted 18 Aug 2024
Breakfast was a bust. Only a few cello-wrapped items, a banana and coffee. Old motel cheaply renovated. When we came in a worker hustled in to sweep up the dead crickets from the floor.
Comment from Hotel Management
18 Aug 2024 by AlexP , Hotel Management
Dear William,Thank you for taking the time to provide feedback about your stay. I’m sorry to hear that the breakfast options and cleanliness did not meet your expectations. We strive to provide a welcoming environment, and it seems we fell short during your visit. Your comments about the breakfast variety and maintenance have been shared with our team for immediate improvement. We value your input and hope to have the opportunity to make it right on a future stay.
