Ratings based on 41 Verified Reviews
3.4 Room cleanliness
4.2 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Previous stay in nonsmoking room was great, however apparently the smoking rooms get no love. The heater didn’t work and the room was in poor condition with roaches on walls. The staff is nice.
Comment from Hotel Management
23 Dec 2024 by AlexP , Hotel Management
Dear Troy,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our staff nice and had a great experience during your previous stay in the non-smoking room. However, we sincerely apologize for the issues you encountered during this visit, especially with the condition of the smoking room and the heater not working properly.Please know that cleanliness and guest comfort are our top priorities. Your comments about the room condition have been shared with our housekeeping and maintenance teams, and we are addressing these issues immediately to ensure this does not happen again.We value your loyalty and would love the opportunity to make things right. Thank you for bringing this to our attention, and we hope to welcome you back in the future.
by A verified traveler
Posted 12 Nov 2024
My wife and I have stayed here multiple times driving up from Houston. The rooms have always be clean and it’s nice and quiet.
Comment from Hotel Management
12 Nov 2024 by AlexP , Hotel Management
Thank you, Derrick! We’re thrilled to hear that you and your wife enjoy staying with us. It’s wonderful to know you find our rooms clean and the atmosphere peaceful. We truly appreciate your loyalty and look forward to welcoming you back on your next trip from Houston!
by A verified traveler
Posted 7 Nov 2024
The shower did not drain properly.
Comment from Hotel Management
8 Nov 2024 by AlexP , Hotel Management
Thank you, Michelle, for sharing your feedback. We’re sorry to hear about the issue with the shower drainage and apologize for any inconvenience it caused during your stay. We have notified our maintenance team to address this promptly. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future. Safe travels!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by AlexP , Hotel Management
Dear Jose,Thank you so much for your fantastic 5/5 rating! We’re thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to our team, and we’re so pleased to have met your expectations.We look forward to welcoming you back for another wonderful experience soon!
by A verified traveler
Posted 25 Oct 2024
I booked a room with a kitchenette but when checking in I was told it was already taken. So I was getting a room with a deluxe king bed. I liked that it was a first floor and I could park in the courtyard side rather than facing a major thoroughfare. The property is aged and needs some deep cleaning and updating. The coffee package was already open when I got in the room, so I never used it. Shampoo was available but I never used it, judging its quality from the accompanying soap being not sudsy at all. I’m just glad I brought my own.
Overall, great security. Quality of stay is not the most desirable but it was close to everything I needed, like a coffee shop and the purpose of my visit. Staff is professional and friendly.
Comment from Hotel Management
25 Oct 2024 by AlexP , Hotel Management
Dear Kayoko Takahashi,Thank you for sharing your detailed feedback regarding your recent stay with us. We’re pleased to hear that you appreciated the security, location, and professionalism of our staff.We sincerely apologize for the confusion regarding your room with the kitchenette and for any inconvenience caused by the condition of the coffee package and toiletries. Your comments about the room’s cleanliness and overall state are valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.We hope to have the opportunity to welcome you back in the future and provide a more pleasant stay.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by AlexP , Hotel Management
Dear Tonia,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service, and it is disappointing to learn that we fell short during your stay. We hope to welcome you back in the future and provide a much better experience, and we will do our best to make things right.
by A verified traveler
Posted 21 Oct 2024 on Hotels
Comment from Hotel Management
21 Oct 2024 by AlexP , Hotel Management
Dear James, We are sorry to hear that your stay didn’t go as you had expected and we are extremely sorry for the inconvenience. We hope you will give us a second chance under better circumstances. Thank you for your feedback!
by A verified traveler
I've stayed in better hotels
Posted 21 Oct 2024 on HotelsWhen I pulled up to the hotel it looked like a low-income apartment housing. Check in was ok, however when I got to my room the room was not cleaned at all-, I took pics of the room and went back to the front office. The person at the front desk apologized and moved me another room. The new room was a bit better. I went out for a couple hours and when I got back to my room and tried to turn on the heater and the heater did not work. I went back to the front desk and the front desk worker went to the room with me and also saw the heater was not working. He advised that they'll have maintenance come look at it the next day (no one came). I requested to have the manager contact me regarding issues to my room. Manager Alex called me, and I advised him of the issues, and he advised that they could move my room again. Communication with cleaning service and the front desk needs to improve
Comment from Hotel Management
21 Oct 2024 by AlexP , Hotel Management
Dear Misty,Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay, especially with the cleanliness and maintenance of your room. This is not the standard of service we strive for, and we sincerely apologize for any inconvenience caused.We are actively addressing the concerns you raised with our housekeeping and front desk teams to ensure such issues do not happen in the future. Additionally, we are working closely with our maintenance staff to ensure all room facilities are in proper working condition.We appreciate your patience and hope you would consider staying with us again, as we’d love the opportunity to provide you with a better experience.
by A verified traveler
Posted 20 Oct 2024 on Hotels
The room was not properly cleaned from the last tenant. There was unknown dried substances on all different parts of the room (including curtains). Stains on sheets. The bathroom was not cleaned either. We won’t be staying again.
Comment from Hotel Management
20 Oct 2024 by AlexP , Hotel Management
Dear Courtney,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to maintain, and we regret that we fell short during your visit.Please know that we are addressing these concerns with our housekeeping team to ensure this doesn’t happen again in the future. If you decide to give us another chance, we’d love the opportunity to provide you with a much better experience.Thank you again for bringing this to our attention.
by A verified traveler
Posted 14 Oct 2024 on Hotels
Comment from Hotel Management
14 Oct 2024 by AlexP , Hotel Management
Thank you for the great review. We appreciate your valuable feedback and we hope to serve you again in the future.
