Ratings based on 94 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2021 on Hotels
Hotel Galeon is an excellent location to stay in Santa Cruz, clean and very well maintained. Only a short walk from the historic town centre.
Comment from Hotel Management
4 Mar 2021 by Hotel el Galeón Team, Hotel Management
Dear Theressa,
First of all, we wanted to thank you for taking your time to write such a positive review about your stay in our hotel. All the staff is very committed to achieving the maximum excellence in the services offered. To read that you left satisfied with their service is a huge motivation for all to keep improving everyday.
Once again, thank you for your excellent words and appreciation for all the work that is behind to offer what we offer. Your opinion is very important for us, who definitely will be very thankful with such detailed review. We look forward to welcoming you again very soon!
The Hotel el Galeón Team!
by A verified traveler
Posted 12 Mar 2020 on Hotels
Comment from Hotel Management
16 Apr 2020 by Hotel el Galeón, Hotel Management
Dear Siobhan,
Many thanks four your stay.
Kind regards.
Hotel el Galeón
by A verified traveler
large apartments
Posted 31 Oct 2019 on Hotelsshort walk out of town centre up a steep hill. Overlooks the port. Very spacious apartments for cheap price
Comment from Hotel Management
14 Nov 2019 by d, Hotel Management
Many thanks for such a possitive review.
Kind regards
by A verified traveler
Posted 17 Feb 2019 on Ebookers
by A verified traveler
Posted 11 Jan 2019
by A verified traveler
Disappointing Birthday treat booked 10 months ago!
Posted 14 Oct 2018 on HotelsI booked this ten months ago and requested high floor, balcony with a view, it was a belated Birthday for my partner. We arrived and the woman was tutting all time, no English, and no record of booking! So we were put on 3rd floor room 304 with awful view. We were told the solarium was closed due to weather but it was 28c out there and sunny! Whole place in dire need of reburshment. No air conditioning just fan in bedroom which was wobbly and noisy so scared to use. Could not open window due to traffic. Lounge stinking hot. Bed awfully uncomfortable, no sleep and bad Sciatica in morning. Had booked for two nights but could not bear another night. My partner is in process of trying to get a refund.
by A verified traveler from Victoria, BC, Canada
Posted 3 Aug 2018
It's so nice having a whole apartment! The walk Into town was lovely. Highly recommend
by A verified traveler from England
Posted 27 May 2018
Apartment block on the edge of the town. Very clean and reasonably comfortable. The kitchenette had a hob, toaster and kettle but no microwave. Some cooking utensils and pans. Large sofa, dining table and chairs and two chairs and a small table on the balcony. The tv only had one English speaking channel CNN. There were no cushions for the wooden chairs which made them uncomfortable to sit in for any length of time. The view was of the port (container ships) and the roadway and faced north so there was little sun at any time of the day. There was a sun terrace on the roof which was comfortable with a number of sun loungers. The main drawback was that it was at the top of a hill, which was great going into town but a real pain going back, especially if you did it twice a day. There was a garage so no problem if you had a car. Overall it was very pleasant but not outstanding.
Comment from Hotel Management
8 Jun 2018 by Melisa Rodíguez - Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Recommended
for Everyoneby A verified traveler from St John's NL, Canada
Relaxing and convenient
Posted 18 May 2018I chose El Galeón due to it's proximity to town, as well as Playa Bajamar. Plus, it wanted to have free parking included and access to laundry facilities.
Check-in was simple and incredibly fast. My room was ready when I arrived and it was in immaculate condition.
I enjoyed dining on the extensive balcony with views out over the port. (I thought there would be alot of noise from the port, but there wasn't - probably one of the cleanest and quietest ports I've seen, given it's size)
Sometimes I would walk out at night for meal in town, and this was easy, as it's a short walk. Other times I stayed in and prepared my own meals - which was easy once I figured out how to use the stove...
I really have to say that El Galeón allowed me to have the relaxing holiday that I was looking for.
Comment from Hotel Management
8 Jun 2018 by Melisa Rodíguez - Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Recommended
for Everyoneby A verified traveler from London
Happy customer
Posted 2 May 2018Our stay in this hotel was very pleasant. The staff were extremely helpful, the apartment was well laid-out and very clean. There were plenty of utensils for us to cook our own meals and the parking was very convenient.
I would definitely recommend staying here and it's a good place for exploring the rest of this beautiful island.
Comment from Hotel Management
8 Jun 2018 by Melisa Rodíguez - Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
