Ratings based on 50 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
It was okay for a stopover, but no hot water in the shower. No hair dryer. Comfortable bed.
Comment from Hotel Management
14 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. We have taken note of your concerns regarding the absence of hot water in the shower and the lack of a hair dryer.
Our team will look into these issues and take the necessary steps to ensure they are resolved promptly. We appreciate your positive remarks about the comfortable bed and we are glad that you found it to be satisfactory.
If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We value your feedback and hope to have the opportunity to host you again in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 24 Aug 2024
It was a bit run down but acceptable for the price What infuriated me was they charged me $9 to check in 2 hours early I have asked many places if they had a room ready a couple hours before check in Every other time either they do and let me go in (almost always) or they don’t and tell me I have to wait I would have left had I not prepaid online
Comment from Hotel Management
13 Sep 2024 by Noah, Hotel Management
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 6 Aug 2024
Great price, easy to get to. You get what you pay for. Authentic motel experience. The beds were comfy!
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Hi, Kristen ! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
by A verified traveler
Posted 21 Jul 2024 on Orbitz
Booking was cancelled by property the day of trip. The number listed on Orbitz and anywhere online doesn't go to the property but goes to a foreign call center. Out of six times trying to connect to someone, was only able to get through once, and even then was not able to rectify the cancellation on their end.
Thank goodness I called to confirm since I was arriving later due to travel. I could only imagine getting there and being told there was no room despite having booked two months in advance.
OYO is a terrible company that lacks anything resembling customer service. Luckily Orbitz was able to get a refund for their errors and luckily I booked a better property since the reviews of this property are lackluster at best.
I will never deal with OYO again and can only hope someone will see this review and reconsider booking with such a horrid company.
Comment from Hotel Management
31 Jul 2024 by Joey, Hotel Management
Sincere apologies, Dean! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Posted 8 Jul 2024
Place smelled like mold and must
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Apologies for the inconvenience caused, Cherie! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Eva
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Hey, Steven! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Eva
by A verified traveler
Not a pleasant night.
Posted 24 May 2024 on HotelsThis place needs at least cosmetic renovation and upgrade. Old, old, old. Basic room features, clogged bathroom sink, noisy highway, and old beatenup beddings. Stay away if possible.
by A verified traveler
Nice little place for a quick stop
Posted 24 Mar 2024 on HotelsThe manager was very friendly and helpful. It's really a one star hotel. The room and bathroom were adequate. I slept soundly.
Comment from Hotel Management
8 May 2024 by Ammy, Hotel Management
We appreciate your positive rating, Cristian! We take pride in providing our guests with a great experience. Regards, Tim
by A verified traveler
low cost and clean
Posted 20 Mar 2024 on HotelsThis hotel isn't fancy by any standard. While it may be dated (think Bates Motel) it is clean and the staff will do anything in their power to make you happy.
Comment from Hotel Management
8 May 2024 by Ammy, Hotel Management
Hi, John! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Frozen
Posted 19 Jan 2024 on HotelsWe about froze. Had to sleep with our coat on. Could not get any hot water. The bathroom had no heat.
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, William! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
