Ratings based on 971 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
I didn't like having to pay for parking.
Comment from Hotel Management
4 Nov 2024 by Yanniek, Front Office employee, Hotel Management
Dear Traian, Thanks for your review about our hotel.We are pleased that you had a pleasant stay with us.We understand your concern about the parking fee. Our private outside parking lot is available at a rate of 7.50 per night, which helps us maintain the security and quality of our facilities. We also offer two electric charging stations for our guests' convenience.We are hoping to welcome you back in the future. Kind regards,Yanniek, Front Office employee
by A verified traveler
Posted 15 Oct 2024
One of our party needed a sofa bed which was broken so changed room but were told that most of the sofa beds were broken due to lots of family bookings recently and were not fixed yet. Otherwise all great.
Comment from Hotel Management
15 Oct 2024 by Front Office employee, Hotel Management
Dear Davin, Thank you for taking the time to share your review.We are pleased that you found our room cleanliness, hotel condition and service to be satisfactory. Our team works diligently to ensure a comfortable and welcoming environment for our guests. However, we sincerely apologize for the inconvenience you experienced with the sofa bed. We understand how important a fully functional room is to our guests' comfort. We are in the process of addressing this issue to prevent similar situations in the future. We hope we will have the opportunity to see you again in the future. Best regards,Yanniek, Front Office employee
by A verified traveler
Posted 9 Oct 2024
Close to motorway but not far from centre of Breda also
Comment from Hotel Management
10 Oct 2024 by Front Office employee, Hotel Management
Dear Matt, Thank you very much for this kind review of your recent stay.We are delighted that you appreciated the proximity to both the motorway and the centre of Breda, our commitment to cleanliness, and the overall condition of our hotel. It is also gratifying to know that our service met your expectations, reflecting our team's dedication to providing a comfortable and welcoming environment for our guests.We look forward to seeing you again soon.Best regards,Yanniek, Front Office employee
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Kimberley, Administrative employee, Hotel Management
Beste Tom, Hartelijk dank voor deze enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Kimberley, Administrative employee
by A verified traveler
Posted 25 Aug 2024
The room was dirty. There was dirt on the floor and in the table. Looks like it only had a high level surface clean
Comment from Hotel Management
29 Aug 2024 by Kimberley, Administrative employee, Hotel Management
Dear Mr. Hamel, Thank you for taking the time to share your feedback with us.We sincerely apologize for the cleanliness of your room, which did not meet the high standards we strive to maintain.This was certainly not our intention. We understand how this could have impacted your stay, and we want to assure you that our reception is always available to assist with any concerns you may have during your visit.Please rest assured that your feedback will be discussed internally to ensure such issues are avoided in the future.We hope to have the opportunity to welcome you again and provide you with an improved experience.Best wishes,Kimberley, Administrative employee
by A verified traveler
Posted 23 Aug 2024
Affordable hotel, in a good location but need a car or willing to pay for a taxi. Staff really friendly but hotel could do with some updating
Comment from Hotel Management
28 Aug 2024 by Kimberley, Administrative employee, Hotel Management
Dear Robert, Thank you for taking the time to share your review.We are delighted that you found our hotel to be affordable and were pleased with the room cleanliness and amenities provided, such as our complimentary WiFi and our premium Rituals bathroom products. It is also great to know that our staff's friendliness contributed positively to your stay.However, we regret that certain aspects of our hotel did not fully meet your expectations. We understand that the need for some guests to use a car or taxi to reach local attractions may be inconvenient. We also acknowledge your concerns about the hotel's condition and are pleased to inform you that renovations are currently underway to improve the experience for our future guests.We sincerely apologize for any shortcomings you may have encountered during your stay.Nonetheless, we are proud that our service met your standards, reflecting our commitment to guest satisfaction. We would be happy to have the chance to serve you again and show the improvements we have made.Wishing you a great day ahead.Best regards,Kimberley, Administrative employee
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Loes, Front Office Employee, Hotel Management
Beste Najat,Hartelijk dank voor uw beoordeling!Wat leuk dat u een aangenaam verblijf had bij ons en dat u tevreden was met onze bediening en uw kamer.Graag tot een volgende keer. Met vriendelijke groet, Loes, Front Office Employee
by A verified traveler
Posted 1 Aug 2024
Professional and welcoming staff. Nice hotel with good basic amenities. Food was excellent
Comment from Hotel Management
3 Aug 2024 by Samantha van den Heuvel, Hotel Management
Dear Mr. Mo,Thank you for your nice feedback! We really appreciate this.If there is anything we can improve to make your stay better, we would also love to know that.Perhaps we can welcome you a next time again!With kind regards,Team Novotel Breda
by A verified traveler
Posted 31 Jul 2024 on Hotels
A nice welcome and great service
Comment from Hotel Management
3 Aug 2024 by Samantha van den Heuvel, Hotel Management
Dear Mr. Brocklebank,Thank you for your nice feedback!We really appreciate this. If there is anything we can improve, we would love to know that. Perhaps we can welcome you a next time again.With kind regards,Team Novotel Breda
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
17 Jul 2024 by Loes, Front Office employee, Hotel Management
Beste Paul, Hartelijk dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Loes, Front Office employee
