Ratings based on 120 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
The people working at the property were laughing very loud at 6:37am. They kept talking and laughing very very loud until 9:10am.
Dont get me wrong, I love happy people, specially the people that work hard to make our room nice and cozy. But non stop loud talking before 8am on vacation, not ok.
Comment from Hotel Management
17 Dec 2024 by Ryan, Hotel Management
Thank you for your feedback, Paul. We're sorry to hear about the noise disturbance you experienced during your stay. We appreciate your understanding of our staff's hard work and will address this issue to ensure a quieter environment for our guests in the future. We hope you'll consider giving us another chance to provide a more restful stay.
by A verified traveler
Posted 3 Dec 2024
Nos encantó el área, súper céntrica y acogedora. Sumamente limpio, el servicio excelente. El apartamento super cómodo, lo amamos y queremos regresar.
Comment from Hotel Management
6 Dec 2024 by Ryan, Hotel Management
Thank you for your review.
by A verified traveler
Posted 25 Nov 2024
am writing regarding a disappointing experience with my recent booking at your hotel. On November 19th, I accidentally booked a room for November 19th to November 20th, but I had intended to book for November 21st to November 22nd. I discovered my mistake on November 20th while waiting for a train ride and immediately contacted the hotel manager to resolve the issue.
The manager acknowledged that such mistakes happen and even mentioned having made a similar error himself. While he offered to assist me with rebooking, no discount or compensation was offered, even though I had already spent a lot of money on the original reservation for two rooms that I never had the chance to experience.
I booked these rooms with the intention of taking my spouse on a special trip to Breckenridge, and the outcome was deeply disappointing. I understand that policies around cancellations and no-shows exist; however, this was an honest mistake, and I reached out promptly to address it. I would have appreciated some form of accommodation, such as a partial refund, discount on the rebooking, or credit for a future stay.
Comment from Hotel Management
26 Nov 2024 by Ryan, Hotel Management
Thank you for your review. We apologize for the booking troubles that you faced. We recommend contacting Expedia customer support to further address your concerns.
by A verified traveler
Posted 14 Nov 2024
Emily and Travis at the front desk were very welcoming and gave us all the information we needed and more that we didn't even know we needed. The room was perfect, clean & well stocked with everything. PS: We grabbed a shuttle from the Denver airport because everything is walkable in Breckenridge.
Comment from Hotel Management
18 Nov 2024 by Ryan, Hotel Management
Thank you, Jackie, for the perfect 5 out of 5 review! We're thrilled to hear that Emily and Travis made your stay welcoming and informative. It's great to know you found the room perfect, clean, and well-stocked. We look forward to welcoming you back to Breckenridge soon!
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Lisa G, Hotel Management
Thank you for your valued feedback. We always appreciate your business and hope to host you again in the near future.
by A verified traveler
Posted 12 Sep 2024
Nowhere on the reservation did it mention that this was a Hyatt property. We couldn't find the property while driving so we parked and walked. Still had a hard time and walked in to the Hyatt which is where the reservation was. The underground parking garage was a NIGHTMARE. We were told to only park where a Hyatt sign was but couldn't find anything. Got lost trying to get back to the reservation desk. Room was still not ready after 4:30. Overall bad experience.
Comment from Hotel Management
13 Sep 2024 by Lisa G, Hotel Management
Thank you for sending your valued feedback. We sincerely apologize for the inconvenience caused to you with the parking garage. It is a shared space and we try the best to accommodate our guests with our property maps and front desk guidance and we are sorry we missed this at check in. We also will pass this along to press for earlier check-ins. Our standard time is 4pm and we appreciate the feedback so we can improve in this area.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Lisa G, Hotel Management
Thank you for your feedback, we are happy you enjoyed your stay at the Hyatt. We looking forward to seeing you again soon!
by A verified traveler from Dayton
Posted 30 Aug 2024
Great place to stay! Our room was great, beds comfy and great location! I would definitely recommend! Travis and all the staff at the front desk were wonderful!
Comment from Hotel Management
30 Aug 2024 by Lisa G, Hotel Management
Thank you for your valued feedback. We are happy to hear that you enjoyed your stay with us! We hope to see you again in the near future, thank you for choosing Hyatt!
by A verified traveler
Posted 24 Aug 2024
Great location walking distance to dining and shopping. Will definitely stay here again
Comment from Hotel Management
27 Aug 2024 by Ryan, Hotel Management
Thank you for leaving a positive review on our resort. We greatly appreciate it, and hope you visit us again soon!
by A verified traveler
Posted 24 Aug 2024 on Hotels
The hotel was very well priced. The room was very comfortable and had a mini kitchen with a large refrigerator, microwave, stove, cookware and utensils. The large jacuzzi tub was an unexpected addition. Everyone was very friendly.
Comment from Hotel Management
27 Aug 2024 by Ryan, Hotel Management
Thank you for leaving a positive review with us! Our team greatly appreciates it.
