Ratings based on 430 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Anthony Lopez , Hotel Management
Thank you so much for taking the time to rate your stay with us! We’re thrilled to see your amazing review and are delighted that you enjoyed your time at Grand Timber Lodge.If there’s anything specific you particularly loved or any suggestions you’d like to share, we’d love to hear from you. Your feedback helps us continue providing the best possible experiences for our guests.We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 30 Dec 2024
Easy
Comment from Hotel Management
3 Jan 2025 by Anthony Lopez, Hotel Management
Thank you for your fantastic review! Also, for sharing your experience with us! We're so glad to hear that everything was "easy" during your stay—it’s our goal to make your time with us as smooth and enjoyable as possible.We hope to have the pleasure of welcoming you back to Grand Timber Lodge in the future. If there's anything you need, don't hesitate to reach out!
by A verified traveler from royse city
Posted 30 Dec 2024
The property was great! It was not right in town but very close and walkable if it wasn't snowing or raining. The transportation bus was great to have but Bunny could have been more friendly. Overall a great place and we would go back.
Comment from Hotel Management
30 Dec 2024 by Anthony Lopez , Hotel Management
Thank you so much for your feedback and for giving us a wonderful review! We're thrilled to hear that you enjoyed your stay and found the property to be great. It's wonderful that you appreciated the convenience of the transportation bus and our proximity to town.We apologize if Bunny’s interactions didn’t meet expectations, as we strive to provide friendly and welcoming service across the board. Your comment is valuable, and we’ll make sure to share it with our team to ensure we’re always improving.We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 28 Dec 2024
Property was clean but it was very stuffy, can’t even crack open a window. The neighbors were super loud and when I told the lobby they couldn’t really do nothing about it. One of the windows also cracked which was unsafe.
Comment from Hotel Management
30 Dec 2024 by Anthony Lopez , Hotel Management
Thank you for sharing your feedback. We're glad to hear you found the property clean, but we’re truly sorry for the issues you experienced during your stay.We understand how frustrating it can be to feel uncomfortable due to a stuffy room and noise from neighboring units. While we strive to address noise concerns promptly, it seems we fell short in providing a resolution, and for that, we sincerely apologize. Additionally, a cracked window is unacceptable, and we will ensure this is addressed immediately to maintain a safe environment for our guests.Your feedback is invaluable, and we’ll use it to improve the experience for future stays. We hope you'll consider giving us another chance to provide the comfortable and relaxing stay you deserve.
by A verified traveler
Posted 25 Dec 2024
Great location
We’ve stayed couple times here
Will
Come back
Comment from Hotel Management
27 Dec 2024 by Anthony Lopez , Hotel Management
Thank you for your fantastic review! We're delighted that our prime location and accommodations have made your stays enjoyable. Your loyalty means the world to us, and we can't wait to welcome you back for another memorable visit.
by A verified traveler
Posted 24 Dec 2024
Great place to stay!
Comment from Hotel Management
27 Dec 2024 by Anthony Lopez , Hotel Management
Thank you for your wonderful review! We're delighted to hear that you had a great stay with us. Your positive feedback inspires our team to continue delivering exceptional experiences. We look forward to welcoming you back on your next visit!Happy Holidays!!!
by A verified traveler
Posted 8 Dec 2024
The property is well maintained and the views are stunning. The staff is very kind and will go out of their way to help you! I will for sure be staying at this property again and hopefully a longer stay next time. My only small issue was when I had asked the concierge if they had anything for altitude sickness (mainly hard time breathing) I was told no, but in the pool area there are signs stating there is oxygen available at the front desk.
Comment from Hotel Management
9 Dec 2024 by Anthony Lopez , Hotel Management
Thank you for your thoughtful feedback! We're thrilled you enjoyed the stunning views, the well-maintained property, and the kindness of our team. We’re so glad to hear you’re planning a longer stay next time!We sincerely apologize for the miscommunication regarding oxygen treatments. While oxygen is available at the front desk, it sounds like this information wasn’t conveyed accurately during your interaction. We’ll address this with our team to ensure better clarity in the future. Your comfort is very important to us, especially when acclimating to the altitude.We can’t wait to welcome you back for an even longer, more enjoyable stay! Please don’t hesitate to reach out if there’s anything we can do to make your next visit perfect.
by A verified traveler from Chico
Posted 6 Dec 2024
Great place to stay with family! Lots of activities with kiddos and great location. Cant wait to come back!
Comment from Hotel Management
7 Dec 2024 by Anthony Lopez , Hotel Management
Thank you for your fantastic review! We're so glad to hear that you and your family enjoyed your stay and the activities for the kiddos. It's wonderful to know you appreciated our great location, too. We can't wait to welcome you back for another memorable visit!
by A verified traveler
Posted 18 Nov 2024
This property made me and my friends feel like we were home, very cozy and warm at the same time! Everything was easy access! I will be back next year !
Comment from Hotel Management
7 Dec 2024 by Anthony Lopez , Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you and your friends felt right at home during your stay and that you found the property cozy, warm, and convenient. It means a lot to us that everything was easy to access, and we can't wait to welcome you back next year!
by A verified traveler
Posted 17 Oct 2024
Property was beautiful. Had a full kitchen with everything, even a crockpot. Easy to communicate with a single text if you need anything. Shuttle takes you around town so you dont have to drive or pay for parking. Just be aware that if you go on the off season they may be doing some renovations and it can get loud. It was still well worth the stay.
Comment from Hotel Management
18 Oct 2024 by Anthony Lopez , Hotel Management
Thank you so much for sharing your experience with us LeeAnne! We're delighted to hear that you enjoyed the beautiful property and found the full kitchen, including the crockpot, to be a great convenience. It's wonderful that our text communication service and complimentary shuttle made your stay even more comfortable.We appreciate your understanding about the potential for some noise during the off-season due to renovations. These updates help us improve the experience for all of our guests, and we're glad to hear that you still found your stay well worth it. We hope to welcome you back for another visit soon!
