Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Stacy,It is wonderful to know you enjoyed everything about your time at Courtyard Waco and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 3 Jan 2025
The property was an average stay. Nothing spectacular about it. Things I did not like:
bathroom area to small
commode was made for a midget
no way to leave a dim light on to manuever around the room at night
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Joey, We’re sorry to hear that certain aspects of your stay, particularly the bathroom layout and lighting options, did not meet your expectations. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope to see you again soon. Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 29 Dec 2024
This was our 2nd time staying at this specific location in Waco and it was great! Always clean! The staff was very friendly! The breakfast had good choices and was delicious!!
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Adrienne, Thank you for returning to stay with us! We're thrilled to hear that you had another great experience. Your kind words about our cleanliness, attentive staff and tasty breakfast are truly appreciated. We hope Courtyard Waco is your first choice every time you visit the city!Best Regards,Justin KuzskiGeneral Manager
by A verified traveler from Gulfport
Posted 24 Dec 2024
Staff was very friendly. Room was clean and beds were very comfortable. Will stay again.
Comment from Hotel Management
25 Dec 2024 by General Manager, Hotel Management
Dear Paula, We're delighted that our team made such a positive impression and that you found the accommodations to your liking. It's great to know that your stay met your expectations, and we would be thrilled to host you again on your next visit to Courtyard Waco!Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by General Manager, Hotel Management
Dear Ming, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 19 Dec 2024
Staff is so nice! The property is pet friendly and they have wonderful spaces to take your pet for a walk.
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
Dear Leslie, We're thrilled to hear that you enjoyed our friendly service and found the pet-friendly spaces convenient for your pet. It’s always our goal to make both you and your furry companion feel comfortable during your stay. We look forward to welcoming you back to Courtyard Waco for another great experience!Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 7 Dec 2024
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Comment from Hotel Management
7 Dec 2024 by General Manager, Hotel Management
Dear Andrew, Thank you for choosing to stay with us and leaving a positive feedback. We're delighted to know that you had a great experience here at Courtyard Waco. We look forward to welcoming you back on your next visit!Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Courtyard Waco. We look forward to welcoming you back on your next visit.Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 18 Oct 2024
It was dirty although personnel was very helpful.. I got charged twice through a travel page and when I left though.
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Manuel, Thank you for your feedback. We appreciate your kind words about our helpful staff, but we sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we will address it with our housekeeping team. Your experience is important to us, and we hope to regain your trust in the future.Best Regards,Justin KuzskiGeneral Manager
by A verified traveler
Posted 14 Oct 2024
Lication was convenient, by the river walk and suspension bridge. Dr Pepper and Silos were a walkable distance. Also a quick drive to Baylor. Staff was friendly and helpful & it is clean.
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Tammie, Thank you for writing such a kind review about your time at Courtyard Waco. We're delighted to hear you enjoyed our convenient location near the river walk and popular attractions. It's great to know our friendly and helpful staff made a positive impression and you appreciated our cleanliness. We hope to welcome you back soon for another enjoyable stay.Best Regards,Justin KuzskiGeneral Manager
