Ratings based on 118 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Good place on way
by A verified traveler
Posted 17 Nov 2024
They can do a better job in keeping the property in good shape.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 20 Oct 2024
No hot water for showers. Not even one hook or bar in or around bathroom. Not even for a towel
No hair dryer.
by A verified traveler from Carthage
Posted 15 Oct 2024
by A verified traveler from west baden
Posted 13 Oct 2024
room need a paint job, but the staff was very friendly .beds was good and conforntable
by A verified traveler
Posted 15 Aug 2024 on Hotels
It's was what you should expect for the price.
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that your experience met your expectations for the price. Your input helps us maintain our commitment to offering value and comfort to our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations even further.
by A verified traveler
Posted 23 Jul 2024
the mattress is full of mold
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Dear Yuejiang,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the mattress during your stay. This is certainly not the standard we strive to uphold.We take cleanliness and guest comfort very seriously, and we are committed to addressing this issue immediately. Our housekeeping team has been notified, and we are conducting a thorough inspection to ensure this does not happen again. Additionally, we will replace the mattress in the room you stayed in.As a gesture of our appreciation for your feedback and understanding, we would like to offer you a discounted rate for your next stay with us. Please contact us directly at the phone number to arrange this.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Best regards,Team Rodeway INN
by A verified traveler
Posted 21 Jul 2024
This motel needs cleaned up and updated our bathroom floor felt like it would cave in. Dust and cobwebs. Didnt even put new tp roll in. Wifi passcode did not work.
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Dear Noreen,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain.We are currently addressing the cleanliness and maintenance concerns you've raised, and we assure you that steps are being taken to ensure these issues are resolved promptly. Regarding the bathroom floor, our maintenance team is inspecting and repairing any structural issues to prevent such occurrences in the future. We will also ensure that our housekeeping team follows strict protocols to maintain a clean and comfortable environment for our guests.Additionally, we are reviewing our procedures to ensure that all amenities, including toilet paper and WiFi, are fully functional and available for our guests. We understand how frustrating it can be when these details are overlooked, and we are committed to preventing this from happening again.We truly appreciate your feedback, as it helps us improve our services. We hope you will give us another chance to provide you with a better experience on your next visit.Sincerely,Team Rodeway INN
