Ratings based on 46 Verified Reviews
4.0 Room cleanliness
3.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Customer service was good. Lovely place to be near the beach clean and comfortable
Comment from Hotel Management
6 Nov 2024 by Author, Hotel Management
Hello,
Thank you for your excellent rating
We are delighted that you liked the place, the accommodation, the comfort and the customer service.
see you soon on ETOILE DES DUNES
We wish you an excellent day,
Yours sincerely
Aurélie
customer relations manager
by A verified traveler
Posted 4 Aug 2024
Comfortable apartment near the beach. Self-check-in process was smooth but a bit unnerving to not have anyone there in case something went wrong. Not much close by other than the beach.
Comment from Hotel Management
27 Nov 2024 by Author, Hotel Management
Thank you for your feedback! 😊 We’re glad to hear you found the apartment comfortable and appreciated its proximity to the beach. It’s great to know the self-check-in process went smoothly, even if it felt a bit unfamiliar. Your experience helps us understand how we can improve support during self-check-in to give guests added peace of mind.
We understand the desire for more nearby amenities, and we’ll consider how we can better inform guests about local options or services to enhance their stay.
We hope to welcome you back soon for another relaxing beachside getaway. Thank you for choosing Evancy
by A verified traveler
Posted 15 Apr 2022 on Hotels
Comment from Hotel Management
27 Apr 2022 by Siège d'Evancy, Hotel Management
Bonjour Simon,
Toute l'équipe d'Evancy se joint à moi pour vous remercier d'avoir pris le temps de déposer cet avis très positif à l'issue de votre séjour.
Nous espérons vous retrouver prochainement pour une nouvelle expérience tout aussi excellente.
Belle journée à vous,
Maud
Service Relations Clientèle pour Evancy
by A verified traveler
Good location!
Posted 21 Oct 2020 on HotelsThe apartment is very well located. It is however a bit small and not in prime condition. For the price I was expecting a better maintained apartment.
Comment from Hotel Management
27 Oct 2020 by Siège d'Evancy, Hotel Management
Hi,
Thanks so much for leaving your review. We are glad you enjoyed your stay with us.
We have different kinds of accommodation in the same residency, some bigger than others.
We take good note of your comment to improve our services.
Kind regards,
Evancy Team
by A verified traveler
Posted 12 Sep 2020 on Hotels
Apartment was very clean and modern, have booked it for another week, only a short walk to beach. Very relaxing.
Comment from Hotel Management
23 Sep 2020 by Siège d'Evancy, Hotel Management
Hello Simon,
Merci d'avoir pris le temps de nous laisser cette note.
Thanks for having taken the time to write this review. We are glad you enjoyed your stay with us :)
See you soon at Evancy ! :)
by A verified traveler from Wolverhampton
Holiday with friends
Posted 10 Dec 2018 on HotelsHad an excellent stay, very clean and easy to access
by A verified traveler
Posted 2 Jun 2018 on Hotels
I enjoyed the stay here. I would certainly stay for a week or so. The location is great with plenty to do in the area. There is great transport links to all major cities.
I will look at staying again.
Comment from Hotel Management
4 Jun 2018 by Team Holiday Suites, Hotel Management
Hi Peter,
Thank you very much for taking the time to leave your feedback. We're glad to hear you enjoyed your stay and happy to welcome you again on one of our Holiday Suites destinations.
Kind regards,
Team Holiday Suites
by A verified traveler from england
Overall... Rubbish
Posted 16 Feb 2018Got to the door, code we were given did not work, tried for an hour and half. Rung up 5 times but could only leave a message even though it was only around 4pm. Sent emails with no response. Had to go to another hotel 50km away and they are trying to refuse refund. STAY AWAY FROM THIS PLACE!
Comment from Hotel Management
26 Feb 2018 by Team Holiday Suites, Hotel Management
Dear James,
We're very sorry to hear you didn't have a positive experience staying with us. Your feedback will be passed on to the responsables and we will see what we can do.
Thank you for your understanding,
Kind regards,
Team Holiday Suites
Recommended
for Everyoneby A verified traveler from Rawtenstall UK
Fantastic location
Posted 3 Nov 2017
Pros: Clean,spacious, great location & everything you need for self catering.
Location: Great location, right on a beautiful beach & the town is lovely, unfortunately we didn't go to du panne which we were told is stunning
Brilliant place to stay & visit local areas, was told to visit du panne which unfortunately we didn't, was told this is a beautiful town. Ideal to visit Belgium as well. Would definitely recommend this place again to anyone.
Comment from Hotel Management
20 Nov 2017 by Anaë, Hotel Management
Thanks for you feedback. I'm glad you enjoyed your stay.
Recommended
for Everyoneby A verified traveler from London
Lovely place, would definately go back
Posted 7 Oct 2017We were very pleased with the apartment. Brand new and lots of space to live in for the couple of days. The decor is modern and furniture/equipment well looked after. Black out curtains and comfy beds meant a good night's sleep too. We arrived at 12.30 at night and easily gained access using the instructions emailed.
Tourist area was quiet due to time of year but the natural surroundings were beautiful. Lovely beach with sand dunes and interesting dune/grass and wildflower reserve just minutes away by foot. We walked for 20 minutes along the beach and were in Belguim. This apartment is a short drive from Dunkerque so ideal for short breaks where time is of the essence. It was around a 40 min drive to Bruge.
We were given the price of £140 for 2 nights, but after add ons such as cleaning fee and sheets hire it was £210 so please do read the small print.
Comment from Hotel Management
20 Nov 2017 by Anaë, Hotel Management
Glad you enjoyed your stay. We’re sorry for the inconvenience you have had with our pricing system. We listened to the complaints and changed our pricing so that the mandatory costs (i.e. ‘end cleaning’) are now included in total displayed on Expedia. This should make our pricing a lot more transparent for our customers and will avoid unwanted surprises like this in the future. We do hope that we may welcome you again in the future.
