Ratings based on 974 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Shower was big, but water temp was spotty at best.
by A verified traveler
Posted 30 Dec 2024
Ideal hotel in old town, great location, full of character, nice breakfast.
Comment from Hotel Management
31 Dec 2024 by Kristina, Hotel Management
Dear Mr. Oliver, Thank you for your fantastic review! We're so glad you enjoyed our ideal location in the heart of the old town, as well as the character of the hotel and our breakfast offerings. We hope to welcome you back soon for another great stay!Best regards, Your Arcadia Team
by A verified traveler
Posted 30 Dec 2024
Lovely hotel .well run and great staff . Location convenient and a lot of character with the building . Enjoyable stay and sleep .
Comment from Hotel Management
31 Dec 2024 by Kristina, Hotel Management
Dear Mr. Andrew, Thank you so much for your kind words! We're thrilled to hear that you had an enjoyable stay with us. It's wonderful to know you appreciated the staff, the character of the building, and the convenient location. We look forward to welcoming you back for another memorable visit. Safe travels!Best regards, Your Arcadia Team
by A verified traveler
Posted 16 Dec 2024
Love this property and can’t wait to stay again. Only downside for us is the bar area, it doesn’t fit the hotel.
Comment from Hotel Management
17 Dec 2024 by Kristina, Hotel Management
Dear Mrs. Ann, Thank you so much for your kind words! We're thrilled to hear you loved the property and can't wait to welcome you back. We also appreciate your feedback regarding the bar area and will definitely take it into consideration. Your insights are valuable to us as we continue to improve and enhance the guest experience. We look forward to hosting you again soon!Best regards, Your Arcadia Team
by A verified traveler
Posted 15 Dec 2024
Wonderful property. Book the 2 level Romantic Suite and enjoy the gas fireplace. Just a few steps from the main square.
Comment from Hotel Management
17 Dec 2024 by Kristina, Hotel Management
Dear Mr. Eckert,Thank you for your wonderful review! We're so glad you enjoyed the Romantic Suite and the cozy fireplace. Its proximity to the main square truly makes it a perfect choice for a memorable stay. We look forward to welcoming you back soon for another exceptional experience!Best regards, Your Arcadia Team
by A verified traveler
Posted 14 Dec 2024
Lovely hotel in fantastic convenient location for the old town attractions. Comfortable bed and good choice of hot and cold food at breakfast. Easy walking distance to the old town square.
However our room (number 3) was incredibly hot (in December!) and windows opened onto an internal corridor so it was impossible to cook it down. This is presumably a known problem as there was a large portable fan in the room that helped a tiny bit but mostly just blew the hot air around. I complained to reception but was told there was nothing they could do and there was no management in the hotel over the weekend.
This really detracted from our stay in what is otherwise a lovely hotel.
Comment from Hotel Management
16 Dec 2024 by Kristina , Hotel Management
Dear Mr. George, Thank you for your feedback. We're glad you enjoyed the hotel's location and breakfast, and we truly appreciate your kind comments about the comfort of the bed. Regarding the room temperature, we sincerely apologize for the discomfort you experienced. You booked a room with windows facing the inner courtyard, which unfortunately doesn’t allow for much airflow. Our hotel doesn't have air conditioning, but rather a central heating and cooling system, and during December, we are in the heating season, which is why the room was warm. We understand this affected your stay and we're sorry we couldn’t resolve it during your visit. As the hotel was fully booked over the weekend, we couldn’t offer a room change, but for future stays, we recommend booking a room with windows facing the outside (available in our Deluxe category and higher), which can provide better ventilation. We also provide portable fans to help cool the rooms, though we understand this may not have been fully effective.We hope to welcome you back and provide a more comfortable experience next time.Best regards, Your Arcadia Team
by A verified traveler from Hauppauge
Posted 12 Dec 2024
Comfortable, most gracious reception desk, excellent breakfast, easy to walk to highlights of Bratislava. This is my second time staying at this hotel and I definitely will return in the future.
Comment from Hotel Management
13 Dec 2024 by Kristina , Hotel Management
Dear Mrs. Valerie, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us once again. It's wonderful to know that you found our reception welcoming, the breakfast excellent, and the location convenient for exploring Bratislava. We truly appreciate your loyalty, and we look forward to welcoming you back in the future! Safe travels until then!Best regards, Your Arcadia Team
by A verified traveler from Raleigh
Posted 11 Dec 2024
Loved the service and location
Comment from Hotel Management
12 Dec 2024 by Kristina , Hotel Management
Dear Mr. Andrew, Thank you for your wonderful review. We are delighted you enjoyed your stay with us and we hope to welcome you again. Best regards, Your Arcadia Team
by A verified traveler from Seattle
Posted 9 Dec 2024
Everything about the Arcadia was lovely. The building, the staff, the rooms, the location, the breakfast. If I ever go back to Bratislava, this is the only place I would consider staying.
Comment from Hotel Management
10 Dec 2024 by Kristina , Hotel Management
Dear Mrs. Mary, Thank you so much for your wonderful feedback! We're thrilled to hear that everything about your stay at Arcadia was to your liking—from the building and rooms to the staff and breakfast. We would be honored to welcome you back if you return to Bratislava! Your kind words mean a lot to us.Best regards, Your Arcadia Team
by A verified traveler from San Ramon
Posted 6 Dec 2024
I booked this hotel by mistake due to its name is duplicate of a Venice Italy hotel. Its greedy customer service refused to return the fund. In comparison, I had to to cancel a hotel in Italy due to train strike and that hotel gracefully refunded all my payment. See the difference in customer service.
Comment from Hotel Management
9 Dec 2024 by Kristina , Hotel Management
Dear Mr. Qiang,We are truly sorry to hear about your frustration. However, we would like to clarify that your reservation was made through a third-party booking platform, and the rate you selected was non-refundable. By confirming your booking, you agreed to the cancellation policy set by the third party. Unfortunately, this means we are unable to offer a refund in this situation, as it was not processed directly through the hotel. We understand your disappointment, but for more flexible options in the future, we recommend booking directly with the property or selecting a flexible rate, which may be slightly higher but provides more flexibility. We hope this helps clarify the situation.Best regards, Your Arcadia Team
