Ratings based on 111 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
In few words:
Exceptional staff managing an exceptional hotel.
In more words:
Customer service fit for a 7 star hotel on par with dubai's finest, from the check-in, manager and Director, i was shocked to find this in Romania where customer service is more on the lacking part.
The hotel itself is a 5 star hotel.
by A verified traveler
Posted 18 Nov 2024
Wonderful choice hotel while staying in Braşov.
Comment from Hotel Management
20 Nov 2024 by Mircea Constantin, Hotel Management
Dear Cynthia,Thank you for your fantastic review and for rating us 5 out of 5! We’re thrilled to know that you found Radisson Blu Aurum Hotel Brasov to be a wonderful choice during your stay in Brașov.It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional experience in the future!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Mircea Constantin, Hotel Management
Dear Richard,Thank you for the 5 out of 5 rating on Expedia! We’re delighted to know that you had such a positive experience with us. Your feedback is greatly appreciated, and we hope to welcome you back to Radisson Blu Aurum Hotel Brasov soon for another fantastic stay.Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 6 Sep 2024
Not a 5 star hotel experience. Staff needs more training and experience. Having one more valet parking/ concierge wouldn’t hurt either!!
Comment from Hotel Management
10 Sep 2024 by Mircea Constantin, Hotel Management
Dear Aida,Thank you for your feedback on Expedia. We’re sorry to hear that your experience did not meet the 5-star expectations you had. We appreciate your comments about our staff and valet parking, and we will work on improving these areas to enhance our service.Your input is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 29 Aug 2024
We had an amazing stay at Radisson in Braşov! The room was spacious, clean, and tastefully decorated. The hotel staff were polite and knowledgeable, always ready to assist with patience and professionalism. Special thumbs-up to Corina at the front-desk who assisted us with multiple questions!
The only cons is the parking, which can be a bit tricky if you prefer to park in the proximity of the hotel.
Comment from Hotel Management
30 Aug 2024 by Mircea Constantin, Hotel Management
Dear Florentina,Thank you for your fantastic review and for sharing your experience on Expedia! We’re thrilled to hear that you had an amazing stay at Radisson Blu Aurum Brașov. It’s wonderful to know that you found the room spacious, clean, and well-decorated. We’re also delighted that our staff, especially Corina at the front desk, made a positive impression with their professionalism and helpfulness.We understand that parking can be a bit challenging, and we appreciate your feedback on this. We will continue to explore ways to make parking more convenient for our guests.Thank you again for your kind words, and we hope to welcome you back to Brașov soon!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 26 Aug 2024
The property was in a great location. The room was spacious and clean and had all of the amenities. The breakfast was excellent. Parking is an issue but we used valet which was great. (Thanks Robert!)
Comment from Hotel Management
30 Aug 2024 by Mircea Constantin, Hotel Management
Dear Robert,Thank you for your fantastic review and for sharing your experience on Expedia! We’re delighted to hear that you enjoyed our prime location, spacious and clean room, and excellent breakfast. We're glad that our valet service helped resolve the parking issue and appreciate your shoutout for our team.It was a pleasure having you stay with us, and we hope to welcome you back to Radisson Blu Aurum Brașov in the near future!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Mircea Constantin, Hotel Management
Dear Guest,Thank you for the perfect 10 out of 10 rating! We’re thrilled to hear that you had such a positive experience at our hotel. Your satisfaction is our top priority, and your high score is a wonderful endorsement of our efforts.If there’s anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back on your next visit!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Mircea Constantin, Hotel Management
Dear Heather,Thank you for the perfect rating! We’re thrilled to hear that you had a 10 out of 10 experience at our hotel. Your feedback means a lot to us, and we’re delighted that everything met your expectations. We look forward to welcoming you back for another outstanding stay!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Mircea Constantin, Hotel Management
Dear Ikke,Thank you for your perfect 10 out of 10 rating on Hotels.com! We’re delighted that you had such a positive experience at Radisson Blu Aurum Hotel Brașov.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another exceptional stay.Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler from Emerson
Posted 8 Aug 2024
Property is great and location is fantastic- close to everything. One disappointment we had was with hotel valet parking. We were going to leave the hotel at 8am but were told that valet guy doesn’t come until 9am. No one told us that ahead of time. The valet guy was 10min late to work and took another 20min to bring the car. We left late because of it and got stuck in major traffic. Otherwise the staff is friendly and helpful, breakfast is good. Good clean rooms and fairly quiet. No issues.
Comment from Hotel Management
13 Aug 2024 by Mircea Constantin, Hotel Management
Dear Ilya,Thank you for taking the time to share your experience following your stay with us. We're glad to hear that you enjoyed our property's location, the friendliness of our staff, and the quality of the breakfast and rooms.However, we sincerely apologize for the inconvenience you experienced with our valet parking service. We understand how frustrating this must have been, especially given the impact on your travel plans. We appreciate your feedback and will work on ensuring that our valet service operates more efficiently and that guests are informed of operating hours in advance.We hope that despite this, you had an enjoyable stay and that we will have the opportunity to welcome you back for a more seamless experience in the future.Kind regards,Mircea ConstantinDirector of Sales
