Ratings based on 115 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Mircea Constantin, Hotel Management
Dear Yaneli,Thank you for taking the time to leave such a fantastic review on Expedia! We're thrilled to hear that you had a great experience at our hotel. Your feedback means a lot to us, and we are happy that you enjoyed your stay. We look forward to welcoming you back in the future!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 23 Nov 2024
In few words:
Exceptional staff managing an exceptional hotel.
In more words:
Customer service fit for a 7 star hotel on par with dubai's finest, from the check-in, manager and Director, i was shocked to find this in Romania where customer service is more on the lacking part.
The hotel itself is a 5 star hotel.
Comment from Hotel Management
2 Dec 2024 by Mircea Constantin, Hotel Management
Dear Stefan,Thank you for your incredible 5/5 review on Expedia! We're thrilled to hear that our staff and service exceeded your expectations, and we truly appreciate your kind words about our team. Providing exceptional customer service is at the heart of what we do, and it's wonderful to know that you felt this during your stay.We're also glad that you enjoyed our 5-star facilities and the overall experience. We hope to welcome you back for another unforgettable stay soon!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 18 Nov 2024
Wonderful choice hotel while staying in Braşov.
Comment from Hotel Management
20 Nov 2024 by Mircea Constantin, Hotel Management
Dear Cynthia,Thank you for your fantastic review and for rating us 5 out of 5! We’re thrilled to know that you found Radisson Blu Aurum Hotel Brasov to be a wonderful choice during your stay in Brașov.It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional experience in the future!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Mircea Constantin, Hotel Management
Dear Richard,Thank you for the 5 out of 5 rating on Expedia! We’re delighted to know that you had such a positive experience with us. Your feedback is greatly appreciated, and we hope to welcome you back to Radisson Blu Aurum Hotel Brasov soon for another fantastic stay.Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Mircea Constantin, Hotel Management
Dear Paul,Thank you for your outstanding review on Hotels.com! We’re thrilled to hear that you had a perfect stay and appreciate your high rating.We look forward to having the pleasure of welcoming you back for another excellent experience!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Mircea Constantin, Hotel Management
Dear Ibrhimg,Thank you for your fantastic review on Hotels.com! We’re thrilled to receive a perfect score and delighted that you had such a positive experience with us.We look forward to welcoming you back for another excellent stay!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 6 Sep 2024
Not a 5 star hotel experience. Staff needs more training and experience. Having one more valet parking/ concierge wouldn’t hurt either!!
Comment from Hotel Management
10 Sep 2024 by Mircea Constantin, Hotel Management
Dear Aida,Thank you for your feedback on Expedia. We’re sorry to hear that your experience did not meet the 5-star expectations you had. We appreciate your comments about our staff and valet parking, and we will work on improving these areas to enhance our service.Your input is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 29 Aug 2024
We had an amazing stay at Radisson in Braşov! The room was spacious, clean, and tastefully decorated. The hotel staff were polite and knowledgeable, always ready to assist with patience and professionalism. Special thumbs-up to Corina at the front-desk who assisted us with multiple questions!
The only cons is the parking, which can be a bit tricky if you prefer to park in the proximity of the hotel.
Comment from Hotel Management
30 Aug 2024 by Mircea Constantin, Hotel Management
Dear Florentina,Thank you for your fantastic review and for sharing your experience on Expedia! We’re thrilled to hear that you had an amazing stay at Radisson Blu Aurum Brașov. It’s wonderful to know that you found the room spacious, clean, and well-decorated. We’re also delighted that our staff, especially Corina at the front desk, made a positive impression with their professionalism and helpfulness.We understand that parking can be a bit challenging, and we appreciate your feedback on this. We will continue to explore ways to make parking more convenient for our guests.Thank you again for your kind words, and we hope to welcome you back to Brașov soon!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Mircea Constantin, Hotel Management
Dear Fanica,Thank you for your outstanding review on Hotels.com! We’re thrilled to receive a perfect 10 out of 10 rating from you. It’s wonderful to know that you had such a positive experience at Radisson Blu Aurum Brașov.We truly appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future!Kind regards,Mircea ConstantinDirector of Sales
by A verified traveler
Posted 26 Aug 2024
The property was in a great location. The room was spacious and clean and had all of the amenities. The breakfast was excellent. Parking is an issue but we used valet which was great. (Thanks Robert!)
Comment from Hotel Management
30 Aug 2024 by Mircea Constantin, Hotel Management
Dear Robert,Thank you for your fantastic review and for sharing your experience on Expedia! We’re delighted to hear that you enjoyed our prime location, spacious and clean room, and excellent breakfast. We're glad that our valet service helped resolve the parking issue and appreciate your shoutout for our team.It was a pleasure having you stay with us, and we hope to welcome you back to Radisson Blu Aurum Brașov in the near future!Kind regards,Mircea ConstantinDirector of Sales
