Ratings based on 31 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024
Very nice hotel with super helpful staff, Maria on reception (28 July 2024, 11.00am) put alot of effort into helping me with an issue i had and i really appreciate it. Thanks very much!
Comment from Hotel Management
31 Jul 2024 by Mihai Moisescu, Hotel Management
Dear Mark,Thank you so much for choosing Ana Hotels Poiana Brasov and for your kind words! We are delighted to hear that you had a pleasant stay and that Maria was able to assist you with your issue. Our staff strives to provide exceptional service, and it's wonderful to know their efforts made a positive impact on your experience. We look forward to welcoming you back in the future!Best regards,Mihai MoisescuOperational Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
The hotel reception is just a phone that you need to ring to the main reception (hotel next door). The phone and the reception desk are full of dust! Waiting time around 30 min for check in.
Loud noise and smelly from kitchen equipment from the nearby hotel.
Comment from Hotel Management
31 Jul 2024 by Laura Ursu, Hotel Management
Dear Diana,Thank you for choosing our location and for taking the time to share your feedback with us. I sincerely apologize for the issues you encountered during your stay.I apologize for the long wait time during check-in. We understand how frustrating this can be, especially during shift changes, and we are actively working on improving our check-in process at Ana Hotels Bradul to make it more efficient for our guests.We also regret that the cleanliness of our reception did not meet your expectations, what you described certainly does not meet the standard we set forth, and I am truly sorry for this.Your feedback is invaluable to us as it helps us enhance our services. We hope you will give us another opportunity to provide you with a better experience in the future.Best regards,Laura UrsuGeneral Manager
by A verified traveler
Posted 21 May 2024
I have traveled around the world quite and this was one of the best hotel experiences.
The place is very centrally located to most restaurants and things you want to visit in Poiana Brașov, the hotel is maintained to the highest standards and the one thing that stood out the most was the hotel staff.
Super friendly and courteous and always with a smile on which is one of the things that is missing in lots of places in Romania.
Very deserved 5 stars and highly recommended.
Comment from Hotel Management
21 May 2024 by Mihai Moisescu, Hotel Management
Dear Marian,Thank you so much for your wonderful review! We are thrilled to hear that your stay with us was one of the best hotel experiences you've had worldwide. It is great to know that our central location, high standards of maintenance, and our friendly staff made your stay memorable. Your kind words about our team mean a lot to us. We strive to provide a welcoming and pleasant atmosphere for all our guests, and it is heartwarming to hear that our efforts are appreciated.Thank you for your high recommendation and the well-deserved 5-star rating. We look forward to welcoming you back to our hotel in Poiana Brașov for another exceptional stay.Warm regards,Mihai MoisescuOperations Manager
by A verified traveler
Posted 18 May 2024
by A verified traveler from Mountain View
Posted 25 Apr 2024
Wonderful place. The staff is impeccably professional and extremely helpful and polite.
The hotel is very modern with great interior decoration and amenities.
The food at the restaurant is excellent, the menu is very varied with sophisticated items as well as traditional ones, all cooked to perfection.
Comment from Hotel Management
26 Apr 2024 by Mihai Moisescu, Hotel Management
Dear Beatrice,Thank you for choosing our location, it's fantastic to hear that you enjoyed your stay with us! We deeply appreciate your kind words about our helpful staff, as well as your compliments on our location, amenities, and delicious cuisine. We strive to provide a memorable experience for all our guests, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay!Best,Mihai Moisescu, Operations Manager
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 15 Apr 2024
There was a good staying,nice place and an excellent breakfast.At 4-th floor was not a good pressure of hot water for take a shower and also was limited tv channels watching (no CBS reality,no ID Extra,no Fox News…)Nothing to do in the area .
Comment from Hotel Management
16 Apr 2024 by Mihai Moisescu, Hotel Management
Dear Iolanda,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay with us, particularly our comfortable accommodation and delicious breakfast offerings.We apologize for any inconvenience you experienced with the hot water pressure on the 4th floor and the limited selection of TV channels. Your comments have been noted, and we will certainly address these issues to ensure a more enjoyable experience for our future guests.While Poiana Brasov offers numerous activities - from relaxing walks, hiking, cable car rides to Postavarul massif, horseback riding, to engaging activities for kids, we understand that we may have fallen short in communicating these options effectively. We will take steps to ensure that our guests are well-informed about the available activities during their stay.Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Mihai Moisescu,Operations Manager
by A verified traveler
Posted 24 Nov 2023
by A verified traveler
Posted 14 Apr 2023 on Hotels
by A verified traveler
Posted 3 Mar 2023 on Hotels
