Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 29 Oct 2024
This property is old and outdated. Carpet in the room was old and dirty. Wall trim was coming off in several places in the bathroom. No lock on side entry doors where most hotels use a lock that has to be open with a room key. I will not stay here again!
Comment from Hotel Management
30 Oct 2024 by Kim B, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 29 Oct 2024
We were told that there would Meals available in their restaurant on-site however once we got there we were informed that their restaurant was closed and was closed all weekend also also we put the tag out on the door to have fresh towels and room service and when we got back we didn't have clean towels or anything else I will not stay at the Best Western hotel again
Comment from Hotel Management
30 Oct 2024 by Kim B, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 27 Oct 2024
Conveniently close to my destination and EXCELLENT price!
by A verified traveler
Posted 22 Oct 2024
Just that it was close to silver dollar city
by A verified traveler
Posted 21 Oct 2024
I felt safe, it was super quiet and really clean, this is the only one in the Branson area that DOES NOT SERVE BREAKFAST, they have a restaurant in site that serves breakfast for $12 a person, it's not worth that much
by A verified traveler
Posted 20 Oct 2024
Loved the staff
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Kim B, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Kim B, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 18 Oct 2024
Needs much needed updating
