Ratings based on 1,281 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Thank you for your 4 out of 5 rating! We're pleased you had a good stay and appreciate your feedback. If there’s anything we can do to enhance your experience for a perfect score next time, let us know. We’d love to host you again!
by A verified traveler from Greenbrier
Posted 27 Nov 2024
We stay here a few times a year, and it always has the best continental breakfast. It is also cleaner than most other places. The breakfast was great again this year, although there was no apple or orange juice (but the strawberry-kiwi juice was a good replacement).
However, one negative aspect of this trip was that the pool house was rather chilly this year. But the biggest issue was the cleanliness. It was not as clean as usual. The sheets were not very clean, and we ended up killing a roach in the room.
Finally, their customer service is always excellent, but the lady at the front desk on this trip was not overly friendly or helpful. We were a little surprised at that because that has never happened.
All in all, we likely will explore other options when we return to Branson next time.
Comment from Hotel Management
27 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear AndyThank you for your detailed feedback. We greatly appreciate your loyalty over the years and are glad you’ve enjoyed our continental breakfast and overall cleanliness in the past.We deeply apologize that your most recent stay did not meet your expectations. We are addressing your concerns about the pool house temperature, room cleanliness, and pest issue as a matter of urgency to ensure these are resolved. Additionally, we will review the customer service experience you mentioned with our front desk staff to uphold the high standard you’ve come to expect from us.Your feedback helps us improve, and we hope to regain your trust in the future. Thank you again for staying with us.Best regards,
by A verified traveler
Posted 26 Nov 2024
This hotel was convenient to where we were visiting. Nice and clean. Great breakfast.
Comment from Hotel Management
26 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear PennyThank you for your kind words! We’re so glad to hear that our location was convenient for your visit and that you enjoyed the clean accommodations and great breakfast.We look forward to welcoming you back for another pleasant stay in the future!Warm regards,
by A verified traveler
Posted 26 Nov 2024
This was our second time to stay here with young kids. The indoor pool is wonderful, the included breakfast is awesome, the rooms are clean, we will definitely return.
Comment from Hotel Management
26 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear KimberlyThank you for sharing your wonderful experience! We’re thrilled to hear that this was your second time staying with us and that your family enjoyed the indoor pool, delicious breakfast, and clean rooms. It’s always a pleasure to welcome returning guests, and we’re so glad to know you’ll be coming back.We look forward to hosting you and your family again for another fantastic stay!Warm regards,
by A verified traveler
Posted 25 Nov 2024
This was my third stay this year. My go to hotel stay for Branson.
Comment from Hotel Management
26 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear HeidiThank you for your wonderful feedback and for making us your go-to hotel in Branson! It’s truly a pleasure to welcome you back for the third time this year. We’re thrilled to be your home away from home and are committed to continuing to provide you with excellent service and comfort.We look forward to your next visit and are so grateful for your loyalty!Warm regards,
by A verified traveler
Posted 25 Nov 2024
Good location, the pool and hot tub were lovely, great choice for families with children, but the breakfast area was extremely busy both mornings of our stay which made it difficult to get food and was too crowded to really sit and enjoy a meal.
Comment from Hotel Management
25 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear AndreaThank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our convenient location, pool, and hot tub, and that our hotel was a great choice for your family.We do apologize for the busy breakfast area during your stay. We understand how important it is to have a comfortable and relaxing meal, and we’ll work with our team to explore ways to improve the flow and seating during high-traffic times.We truly appreciate your feedback and hope to welcome you back for an even better experience in the future!Warm regards,
by A verified traveler
Posted 24 Nov 2024
Our room smelled dirty and moldy. The room as clean but stunk. The bed sheets didn’t fit the bed so they kept coming off. The pillows are terrible too. We have stayed here before but won’t again.
Comment from Hotel Management
25 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear SarahThank you for taking the time to share your experience with us. We deeply regret that your recent stay did not meet your expectations. While it’s good to hear the room was clean, we are sorry about the unpleasant smell and the issues with the bed sheets and pillows. This is not the standard of comfort and quality we aim to provide.Your feedback is incredibly valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure these issues are resolved. We sincerely apologize for falling short during your stay and hope you might consider giving us another opportunity in the future to provide the better experience you deserve.Warm regards,
by A verified traveler
Posted 24 Nov 2024
Holes in parking lot
Comment from Hotel Management
25 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear JanetThank you for bringing this to our attention. We apologize for the condition of the parking lot during your visit. Please know that we take maintenance issues seriously and will address this matter promptly to ensure a safer and more pleasant experience for all our guests.We appreciate your feedback and hope to have the opportunity to provide a better experience during your next stay.Warm regards,
by A verified traveler
Posted 23 Nov 2024
Wouldn't vacuum our room. Had to get our own towels, toilets were too low and housekeeping did not speak a word of english.
Comment from Hotel Management
25 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear OrisThank you for sharing your concerns with us. We sincerely apologize for the inconveniences you experienced during your stay. It’s disappointing to hear that your room was not vacuumed, and that you had to retrieve your own towels—this is not the level of service we strive to provide.We also understand the importance of clear communication with our housekeeping team and will work to address any language barriers to ensure all guest needs are met. Your feedback regarding the toilets is also noted, and we will consider it as we look for ways to improve our facilities.We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a better experience in the future.Warm regards
by A verified traveler
Posted 22 Nov 2024
Love the lobby! Very homey!
Comment from Hotel Management
25 Nov 2024 by Branson Towers Hotel Management , Hotel Management
Dear EricThank you for your kind review! We’re so glad to hear that you loved our lobby and found it to have a warm, homey atmosphere. Creating a welcoming space for our guests is very important to us, and your feedback means so much.We look forward to welcoming you back soon!Warm regards,
