Ratings based on 175 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from st charles
Posted 31 Dec 2024
I booked lake front accommodations but was unaware that the building I was staying in was adjacent to the main resort itself. The interior was nice but the outside of the buiding and the grounds it was on was no where as nice as the rest of the resort. I would stay here again but would not stay in this building considering the high price.
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 23 Jul 2024
I liked where the property was located. It was close by alot we wanted to do. It was nice to be right at the lake and use the dock and pools. Our coffee machine was broken, they immediately replaced it, gave us extra toilet paper, and another blanket very promptly.
We had cockroaches in our room on arrival that led me to give poor cleanliness score. There was also an inch gap in the top of the door to the room that the sun shined through.
The check in process was easy once we found the building but there were no markers to show where to check in, it took nearly 45 minutes of driving around to find the main building. We had to call customer support to eventually find it. I did not like right after checking in they tried to sell us timeshares immediately, that was a big turn off. Also paperwork I signed provided by property said check out was 11 am, but the paper they gave me said 10am. Poor communication by staff on that end.
We stayed lakeside and were told we had access to everything for property amenities. Then called for the free trolley since we were about a mile walk away from the pools, and told we couldnt use that at lakeside only after we requested it.
Overall, I think I would stay in a cottage if I were to stay at this property again. But the lakeside apartment/hotel did not seem to get the same treatment the rest of the guests did.
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024
I wouldn’t recommend this place. Booked this resort because of the amenities, such as kid pool area. Got my kid ready and we called the golf cart trolley, just to find out they couldn’t get us because they couldn’t drive that road..? Okay, so we will drive up there. Drove all the way there just to find out the kid pool area and slide was completely drained. Called the front office, said it would be back up today, called later in the evening, was told it wasn’t ready yet, said he would call my number when it was back up. Never heard anything back. Room was decent, not what was pictured. There wasn’t even a roll of toilet paper for us to start out with so we had to drive clear across town to get some. There were no beach/pool towels like listed.
Asked to cancel/ get partial refund on room but were told they couldn’t do that. We spent several hundred dollars and were very disappointed with our stay. I will NEVER stay here again.
by A verified traveler
Nice family weekend getaway
Posted 7 Jul 2024 on HotelsProperty was clean and in a good location. Fun activities for kids and the pools are nice. Ideal for traveling families. I will share, this property is managed by a timeshare company, so be prepared to get a sales pitch.
by A verified traveler
Posted 29 Jun 2024
Very nice property close to the lake and Branson. Had a blast enjoying the pool, splash pad and water slide.
by A verified traveler
Posted 16 Jun 2024 on Travelocity
by A verified traveler
Posted 10 Jun 2024
Great will go again!
by A verified traveler
Posted 7 Jun 2024
