Ratings based on 999 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Super dirty.
Comment from Hotel Management
28 Oct 2024 by Guest Relations, Hotel Management
Dear Dennis,Thank you for sharing your concern with us. We apologize for the issue you experienced while visiting and will pass your feedback along to our housekeeping team. We hope for the opportunity to provide a more satisfying visit in the future.
by A verified traveler
Posted 25 Oct 2024
Place was dirty, we had to vacuum our own room. Sheets had blood on it.
Would have went to another hotel but our family from the East coast had already checked in.
Trying to get a refund.
Comment from Hotel Management
29 Oct 2024 by Guest Relations, Hotel Management
Dear Dennis,We appreciate you being our guest and apologize for your poor experience with us. Please know this is not typical of the service we provide, and we'll discuss your comments with our housekeeping team so this does not occur again. We hope you'll consider returning so we can deliver a better stay.
by A verified traveler from Derby
Posted 15 Sep 2024
Check in process was weird, property was poorly maintained and appeared almost abandoned, breakfast area not available and no notice ahead of time to allow me to book different property.
by A verified traveler
Posted 5 Aug 2024
Property is run down, paint falling off walls and curtains had rips in majority of rooms on our side
Comment from Hotel Management
9 Aug 2024 by Guest Relations, Hotel Management
Dear Michael,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any upkeep concerns during your visit. Our team is dedicated to making improvements for the future, so we'll be sure to discuss all of your comments internally. It is our hope that you will consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Not quite as advertised.
Posted 4 Aug 2024 on HotelsWas not what was advertised, didnt stay the night. Pool wasnt opperational, the whole place seemed to not be in as good as condition as the photos showed. Dont think they the photos and the building were the same place.
Comment from Hotel Management
8 Aug 2024 by Guest Relations, Hotel Management
Dear Jared,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the upkeep of our accommodations during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. It is our hope that you will consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024
Bugs and spiders all over the room. Badly managed property I have ever seen.
Comment from Hotel Management
25 Jul 2024 by Guest Relations, Hotel Management
Dear Ruchika,Guest feedback is always appreciated and welcome, so thank you for sharing your comments. What you described is not a typical experience on our property, and we were quite surprised to read your remarks. A professional pest management company routinely services our property to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It is our hope you will allow us to welcome you back and show you a more improved experience.
by A verified traveler
Posted 12 Jul 2024
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024
NOT as advertised. Incredibly expensive for the type of room it is.. upon seeing the room we requested a refund and we were given one without a problem.
Comment from Hotel Management
9 Jul 2024 by Guest Relations, Hotel Management
Dear Nicholas,Thank you for reaching out. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, we appreciate you sharing your thoughts. Our team will address them immediately and ensure we always present our property, accommodations, and all we offer in the best light. As your travels continue, we wish you well.
