Ratings based on 94 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
The breakfast was wonderful.
Comment from Hotel Management
2 Jan 2025 by Mandi, Hotel Management
Thank you for your feedback, we're glad you enjoyed our breakfast!
by A verified traveler
Posted 1 Jan 2025
The hot tub didn’t work and the towels are thin and old. Breakfast was limited in food . Staff was very nice. It was cheap to stay there .
Comment from Hotel Management
2 Jan 2025 by Mandi, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 1 Jan 2025
Rooms were old and needed upgraded. Eli stir was out of order. No one was ever at the front desk to help with questions
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. We are aware that some of our rooms are in need of updates, and we're actively working on renovations to improve the guest experience. We're also addressing the issue with the elevator to ensure it is in working order for future guests. Regarding the front desk service, we understand how important it is to have assistance readily available, and we're taking steps to improve staffing and response times. Your comments are valuable to us as we work toward enhancing our services and facilities. We hope to welcome you back soon with an improved experience.
by A verified traveler
Posted 30 Dec 2024
We only stayed one night. We had a clean room and staff was friendly. The elevator didn’t work and hot tub at the pool was out of service. Other then that we had a good stay.
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
Thank you for sharing your experience. We're glad to hear that you found your room clean and that our staff was friendly. We apologize for the inconvenience caused by the elevator and the hot tub being out of service during your stay. Please know that we are working to resolve these issues as quickly as possible. We appreciate your understanding and hope to have the opportunity to serve you again in the future, with all amenities fully operational. Thank you for choosing to stay with us!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
Thanks for your feedback.
by A verified traveler
Posted 30 Dec 2024
Ok but not great
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
Thanks for your feedback.
by A verified traveler from TULSA
Posted 29 Dec 2024
Pool was dirty.hot tub hardly worked and was filthy. The room was clean except for a water leak around the supply line. The worse of all is we checked out and left the evening of our 2 nd day due to coch roaches all over room They offered to do nothing for accept we’re sorry. I would not recommend them to anyone
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
We sincerely apologize for the numerous issues you encountered during your stay, and we deeply regret that your experience was so disappointing. Cleanliness and comfort are top priorities for us, and we are truly sorry to hear about the condition of the pool, hot tub, and the water leak in your room. The presence of cockroaches is unacceptable, and we understand how distressing this must have been.We take your concerns very seriously and will be investigating the issues you mentioned to ensure they are promptly addressed. We also apologize for the lack of resolution when you brought these matters to our attention. Please know that we value your feedback and will work hard to improve our standards.If you'd like to discuss this further, please don't hesitate to reach out directly. We hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 29 Dec 2024
The first room we were put in had roaches. They gave us a different room quickly, sprayed the previous room, but put people in it the same night. The hot tub water was brown. We will never stay here again.
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
We are truly sorry to hear about your experience and deeply apologize for the issues you encountered during your stay. The presence of roaches in your room is completely unacceptable, and we understand how unsettling that must have been. While we quickly provided you with a different room and addressed the situation, we regret that the follow-up and overall experience did not meet your expectations.Additionally, we apologize for the condition of the hot tub water, as that is not the standard we strive to maintain. We take your concerns very seriously and will be reviewing our procedures to ensure these issues are promptly addressed and prevented in the future.We value your feedback and are committed to making the necessary improvements. We regret that we did not meet your expectations and hope you will consider giving us another chance in the future.
by A verified traveler from Broken Arrow
Posted 28 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 25 Dec 2024
All nice
Comment from Hotel Management
1 Jan 2025 by Mandi, Hotel Management
Thank you for your feedback, we appreciate you!
