Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
We enjoyed our stay and the convenience of being close to everything, without being on the main strip and dealing with all the traffic. The room was dated, but very clean and everything worked fine. The staff was friendly and very accommodating. We'll be back.
Comment from Hotel Management
22 Oct 2024 by Renea, Hotel Management
Dear Debra,Thank you so much for your wonderful 5 out of 5 review! We are thrilled to hear that you had an exceptional stay with us. Your kind words mean a lot to our entire team, and we’re so glad we could meet your expectations.It was a pleasure having you as our guest, and we truly appreciate your support. We look forward to welcoming you back for another great experience in the future!Warm regards,Renea ParnellGeneral ManagerOzark Valley Inn
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Renea, Hotel Management
Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and appreciate the 4 out of 5 rating.We’re always looking to improve, so if there’s anything specific that could have made your visit even better, please let us know. Your insights are invaluable to us!We hope to welcome you back soon for an even more enjoyable experience.Warm regards,Renea ParnellGeneral Manager Ozark Valley Inn
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Renea, Hotel Management
Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and appreciate the 4 out of 5 rating.We’re always looking to improve, so if there’s anything specific that could have made your visit even better, please let us know. Your insights are invaluable to us!We hope to welcome you back soon for an even more enjoyable experience.Warm regards,Renea ParnellGeneral Manager Ozark Valley Inn
by A verified traveler
Posted 24 Sep 2024
There was a mechanical error with their air conditioning. The room smelled really bad and it was hard getting my money back.
Comment from Hotel Management
1 Oct 2024 by Renea Parnell, Hotel Management
Charlene,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Guest comfort is our top priority, and we wish we had been made aware of your concerns regarding the air conditioning and the rooms smell during your stay, as we would have done everything possible to address these issues immediately.We understand that checking out early is not ideal, and we promptly processed the refund for the two days upon your departure. We're sorry if there was any confusion or delay in the process, but rest assured, we strive to resolve such matters as efficiently as possible.Your feedback is invaluable to us, and we will review the concerns you raised to ensure we provide the best possible experience to all our guest. We hope you'll consider giving us another chance in the future to provide you with the stay you deserve.Warm Regards,Renea ParnellGerneral Manager Ozark Valley Inn
by A verified traveler
Posted 24 Sep 2024
Definitely affordable rooms also very clean And also home away from home when u stay definitely gonna visit more often
Comment from Hotel Management
3 Oct 2024 by Renea, Hotel Management
Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and appreciate the 5 out of 5 rating.We’re always looking to improve, so if there’s anything specific that could have made your visit even better, please let us know. Your insights are invaluable to us!We hope to welcome you back soon for an even more enjoyable experience.Warm regards,Renea ParnellGeneral Manager Ozark Valley Inn
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Renea, Hotel Management
Thank you for your feedback. We look forward to seeing you again.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Renea , Hotel Management
Thank you for your feedback. We look forward to seeing you again.
by A verified traveler
Posted 3 Sep 2024
Good location. Quiet and simple parking. Excellent staff easy to get a long with.
Comment from Hotel Management
4 Sep 2024 by Janella, Hotel Management
Thank you for your response. Glad you enjoyed your stay. Hope you come back.
by A verified traveler
Posted 3 Sep 2024
Staff were attentive and easy to talk to and work with. Rooms were clean and not lacking anything.
Comment from Hotel Management
4 Sep 2024 by Janella, Hotel Management
Thank you for your response. We appreciate your feedback.
by A verified traveler
Posted 2 Sep 2024
Disgusting and waste of our hard earned money for vacation. Rooms were awful, no ice machine, limited towels and cloths. Smelled like weed in our room and the property looked like a local dump.
Comment from Hotel Management
4 Sep 2024 by Janella, Hotel Management
We apologize for the inconvenience of your stay. We will definitely look into this. Thank you for bringing this to our attention.
