Ratings based on 599 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great place!
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Hreat
by A verified traveler
Posted 16 Nov 2024
Property outdated, carpet frayed, couch broken down. Could hardly sit on it. Breakfast not good. Hot food not very palatable. Waffles were good. Staff friendly and knowledgable.
Comment from Hotel Management
17 Nov 2024 by Jan, Hotel Management
Thank you so much for taking the time to review our property. We truly value your feedback.We pride ourselves in providing each and every guest with a high-quality experience, and it seems we have fallen short during your recent stay. We sincerely apologize for any inconveniences while staying with us. We will follow up with our team to address these issues. We are also very happy to announce we have a remodel scheduled to start soon and big changes are on their way! We truly appreciate you and hope you will give us another try later in the future.
by A verified traveler
Posted 4 Nov 2024
I appreciated the staff engagement with us to make sure things were to our satisfaction. Our room was comfortable and very large. Really liked the two sink options (one in with the shower/toilet; one outside that room). Breakfast was well attended to and plenty of seating. Only negatives is maybe a refresher needed for paint and flooring in some areas. That said, it was comfortable and overall taken care of appropriately. thanks!
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 27 Oct 2024
The room smelt terrible and found black hair in the shower. It was not a clean feeling room. We wanted to leave but it was so late at night
Comment from Hotel Management
29 Oct 2024 by Michelle, Hotel Management
We sincerely apologize for the inconvenience you experienced while staying with us. We will have our team inspect the room for any issues that could cause a smell, and we will address the cleanliness issues with the housekeeper, so this doesn't keep happening. If you have any further concerns, please don't hesitate to give us a call.
by A verified traveler
Posted 17 Oct 2024
The front desk team members were very helpful.
by A verified traveler
Posted 14 Oct 2024
It’s great
Comment from Hotel Management
14 Oct 2024 by SP, Hotel Management
Hi Jeffrey,Thank you so much for sharing the great review on Expedia . We appreciate you and look forward to welcoming you back on your next visit to Branson.Susan
by A verified traveler
Posted 11 Oct 2024
Old and dated building. Staff was great.
Comment from Hotel Management
12 Oct 2024 by Jan, Hotel Management
Thank you for reviewing our property. We truly value your feedback. We pride ourselves in providing each and every guest with a high-quality experience, and it seems we have fallen short during your recent stay. We sincerely apologize for any inconveniences while staying with us. We are also very happy to announce we have a remodel scheduled to start soon and big changes are on their way! We will pass along your compliments to our staff, as well We truly appreciate you and hope you will give us another try later in the future.Sincerely,Jan Franklin
