Ratings based on 1,201 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by GM , Hotel Management
Dear Susan Michelle, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, John Parker, GM
by A verified traveler
Posted 24 Nov 2024
Property is beautiful but my room was disgusting. Clearly hadn’t been cleaned. Popcorn and the tops of strawberries on the floor, toilet looked like it was cleaned with a dirty rag and layers of dust on everything. Looked like it was last cleaned in 1980 with its last remodel.
Comment from Hotel Management
25 Nov 2024 by GM , Hotel Management
Dear Jason, Clean rooms are the foundation for an excellent stay and should be expected from our hotel. I regret that the efforts of our housekeeping team were not up to our high standards during your visit. I can assure you that this is not typical of our staff and is not acceptable. Thank you for your feedback so we can make sure this doesn't become a trend. Please consider a return trip as I'm confident we will do better. Sincerely, John Parker, GM
by A verified traveler
Posted 24 Nov 2024
This property is beautiful!
The staff were amazing. The rooms are old and dusty. Our window was broken. We were on the 3rd floor above something that made noise all night.
The restaurant is a mess. I don’t understand why it took so long to seat people. Slow service. The food was not worth the price they were charging. Very unfortunate. They have a lot of work they need to do at this property.
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Keri, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, John Parker, GM
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Samuel, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, John Parker, GM
by A verified traveler
Posted 20 Nov 2024
Excellent location and service
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Danny, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, John Parker, GM
by A verified traveler
Posted 15 Nov 2024
The resort fee is just an add on fee to further cost the customer. The same is true for the self parking fee. We won't be returning.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Paul, We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Thank you for your feedback, as it allows us to improve communications. We hope you'll consider a return visit. Sincerely, John Parker, GM
by A verified traveler from SAND SPRINGS
Posted 11 Nov 2024
Nice property, if it was the height of summer great outdoor amenities
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear James, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, John Parker, GM
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by GM , Hotel Management
Dear Doug, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, John Parker, GM
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by GM , Hotel Management
Dear Katherine, Thank you for your time in sharing your kind review, and please visit us again. Best, John Parker, GM
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by GM , Hotel Management
Dear Guillermo, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, John Parker, GM
