Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I reached the property at almost 4am after checking in online to say I'll be arriving late after midnight. For some reason the concierge couldn't find that I had checked it.I showed it to him on my phone which he agreed to wave the no show. I was pleased with that. The room was spacious and clean. Quiet and just according to my taste.I'll definitely recommend.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Abukot, thank you for staying with us at Hyatt House Branchburg. The team is glad to hear you appreciated the spacious and clean room. It's great that everything was to your liking. We look forward to welcoming you back in the future!
by A verified traveler
Posted 17 Nov 2024
Sean at front desk was helpful and very personable
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
John, we’re delighted you appreciated Sean's assistance and demeanor at Hyatt House Branchburg. We're looking forward to welcoming you back for another great experience.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Lori, thank you for staying with us at Hyatt House Branchburg. We're thrilled you enjoyed your visit and look forward to welcoming you back soon.
by A verified traveler
Posted 12 Nov 2024
Breakfast was great, staff was friendly! Hotel was clean and afforadable. Would def stay again!
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Sandra, we are thrilled you enjoyed your stay at Hyatt House Branchburg. It’s wonderful to hear that the breakfast and the team's friendliness made your visit special. We're glad you found the hotel clean and affordable. We look forward to welcoming you back!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Pietrina, thank you for choosing to stay with us at Hyatt House Branchburg. The team is thrilled to see your positive rating, and we're looking forward to welcoming you again soon.
by A verified traveler from Toronto
Posted 1 Nov 2024
broken furniture, too long corridor walk to reach the reception from room # 349
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Arun, thank you for sharing your thoughts. The feedback about the corridor length and furnishings is appreciated, and steps are continually being taken to ensure a more comfortable guest experience. We hope to welcome you again in the future.
by A verified traveler
Posted 1 Nov 2024
Property itself was fine, plenty of parking and friendly staff. Only downfall I would say is early check-in isn’t allowed, it’s against their policy. We tried a few times to inquire about checking in early, prior to going to the wedding, and could not. Also, we got charged for water from the room despite us not taking anything (we came from a wedding) and also there not even being anything in the room.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Jodee, the property team appreciates your feedback regarding your recent stay and is pleased to know that their team members were friendly and you found ample parking. The check-in policy is designed to ensure everyone has a comfortable visit, though your suggestions are noted. The team would like to investigate the issue about being charged for an item you didn’t have, and they suggest reaching out to resolve this matter.
by A verified traveler
Posted 27 Oct 2024
Rooms/building is dated and has an old smell
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Kevin, thank you for taking the time to share your feedback. The team is committed to maintaining a welcoming atmosphere, and we'll make sure your comments are shared with the appropriate department. We appreciate your input and hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 23 Oct 2024
M at the front desk was unprofessional. I booked two rooms and he gave one away. Refused to speak to me or explain what happened. Told me it wasn’t his problem. Completely disrespectful and dismissive of me. Send me away in the middle of the night with no place to stay despite email confirmation and a paid receipt. Refused to even look at my paperwork, receipt or proof of reservation. This employee had blatant disregard for guest safety.
Comment from Hotel Management
24 Oct 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your feedback, Michael.We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.
by A verified traveler
Posted 22 Oct 2024
They don’t like people of a certain race and gender if you know what I mean.
Comment from Hotel Management
24 Oct 2024 by Customer Service, Hotel Management
We appreciate the feedback, Michael.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
