Ratings based on 532 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Well situated, easy parking, clean and reasonably priced. Booking through Expedia was cheaper than direct through the hotel.
by A verified traveler
Posted 9 Dec 2024
Only fault is I had no air con or any way of getting fresh air in to the room apart from a little vent. Other than that, beautiful building
by A verified traveler
Posted 9 Dec 2024
by A verified traveler
Posted 3 Dec 2024
The bed at this hotel was the worst I have ever slept in, including camping! I think I’ve had about four hours sleep over the two nights. The bed sloped into the middle a lot.
Breakfast was ok, nothing special. Architecture nice, but I’m so tired I wanted to come home last night. I could see a Premier Inn from the windows and wish I had gone there to sleep.
Comment from Hotel Management
4 Dec 2024 by Robin Jose, Hotel Management
Thank you, Victoria, for your feedback. We're sorry to hear that the bed did not meet your expectations and that your sleep was disrupted. Your comments will be reviewed to improve the comfort of our rooms. We're glad you appreciated the architecture, but we truly regret that your experience was not more enjoyable. We hope to have the opportunity to make it right in the future.
by A verified traveler
Posted 1 Dec 2024
Next to train and bus services, Disabled parking.
Comment from Hotel Management
4 Dec 2024 by Robin Jose, Hotel Management
Thank you, Stephen, for your review! We're pleased to hear that you found our location convenient and appreciated the disabled parking. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 25 Nov 2024
Actually all was pretty nice until I got a charge for $382.00 after I checked out for a damaged TV. I never used the TV so have no real idea how it got damaged. I have tried to work this out with the Hotel but they will not listen to me.
So if you choose to stay here I would be careful as to what they might charge you after you leave. They did not contact me before they made the charge. Remember they have your CC number and can claim whatever they want. I am so frustrated by this.
Comment from Hotel Management
26 Nov 2024 by Robin Jose, Hotel Management
Dear Maureen,Thank you for taking the time to share your feedback. While we are glad to hear that you found many aspects of your stay enjoyable, we regret the concerns regarding the charge for the damaged television.Our records show that the television in your room was in perfect working condition prior to your stay. As part of our policy, guests are responsible for reporting any damages during their visit to allow us to address the issue immediately. Unfortunately, as no report was made before your departure, the damage was noted by our team after check-out.We appreciate your understanding .
by A verified traveler
Posted 24 Nov 2024
I expected my room to be nice, clean and not smell of cigarettes being a non smoker I was left in a pickle as I couldn't be moved from that room. It's safe to say I had a terrible night.
by A verified traveler
Posted 24 Nov 2024
My husband,is in a,wheelchair and the the accesible entrance doirs,were closed. When I asked if he could help he told me to just push the doors and was,very unhelpful when we left to go out for the evening, the room was,on the first floor and we were told it was an wheelchair accexible room but thete were 2 steps down into the toilet and shower and the fire alarm went off twice, fortunately is,was a false alarm, but lifts were out of use and so we were left at the top of the steps
Comment from Hotel Management
26 Nov 2024 by Robin Jose, Hotel Management
Dear Martina,Thank you for sharing your experience. Please accept our sincere apologies for the challenges you and your husband faced during your stay. We deeply regret that the accessibility features of our hotel did not meet your expectations and caused inconvenience. Additionally, we apologize for the disruption caused by the false fire alarms and the temporary unavailability of the lift. While such incidents are rare and beyond our control, we understand the significant impact they can have, particularly for guests requiring wheelchair access.Thank you for bringing these matters to our attention, and we sincerely hope to have the chance to make it right in the future.Kind regards,
by A verified traveler
Posted 23 Nov 2024
It was beautiful, clean and quiet and the staff was very professional and friendly
Comment from Hotel Management
26 Nov 2024 by Robin Jose, Hotel Management
Dear Renay,Thank you so much for your fantastic 5/5 review! We are thrilled to hear that you had a beautiful, clean, and quiet stay with us, and we truly appreciate your kind words about our staff. It's wonderful to know that our team made such a positive impression on you.We look forward to welcoming you back for another excellent experience at The Great Victoria Hotel!Kind regards,
by A verified traveler
Posted 21 Nov 2024
Enjoyed my stay
Comment from Hotel Management
26 Nov 2024 by Robin Jose, Hotel Management
Dear Zara,Thank you for your great review! We’re delighted to hear that you enjoyed your stay with us. We always strive to provide the best possible experience, and your feedback helps us continue to improve.We hope to welcome you back for another wonderful stay soon!
