Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reading
Posted 1 Nov 2024
Great location. Great service
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Thank you for your feedback! We're delighted to hear you enjoyed the location and received great service. We look forward to welcoming you back for another excellent stay!
by A verified traveler
Posted 1 Nov 2024
Great location and nice, clean room
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Thank you for your review! We're glad you enjoyed the great location and your clean, comfortable room. We hope to welcome you back for another enjoyable stay!
by A verified traveler
Posted 13 Oct 2024
Service was great during check in. They had a variety selection for breakfast. Room was very clean. 2nd floor hallway had an odd smell but room did not. We enjoyed the out door pool and fitness center. We truly enjoyed our stay.
Comment from Hotel Management
27 Oct 2024 by Cathi, Hotel Management
Thank you, Chantel! We appreciate the review.
by A verified traveler
Posted 11 Oct 2024
I've been to Hyatt before and had a great experience. But this time around: our room's door lock was falling apart (over a quarter of an inch of gap where you can see the inside of the door). The entrance was nice but the rugs in the hallways and by the elevators were stained and dirty. The room rug was dirty. bathroom tiles had pink bacteria(Serratia marcescens) and black mold. The bedroom pillow cases smelled used by other guests. As if they have never been changed before.
Comment from Hotel Management
27 Oct 2024 by Cathi, Hotel Management
Thank you, Fernando. We appreciate your candor, and the feedback will help us to improve.
by A verified traveler
Posted 10 Oct 2024
Clean very nice hotel, breakfast so good!
Comment from Hotel Management
27 Oct 2024 by Cathi, Hotel Management
Thank you, Lynn! We are so happy you stayed with us!
by A verified traveler
Posted 6 Oct 2024
Great stay .. Slept well
Comment from Hotel Management
8 Oct 2024 by Hotel Management , Hotel Management
Thank you for your feedback! We're delighted to hear that you had a great stay and slept well. We appreciate your kind words and hope to welcome you back for another enjoyable experience soon!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Hotel Management , Hotel Management
Thank you for the fantastic rating! We’re thrilled that your stay was enjoyable. Your positive comments are greatly appreciated, and we’re excited to have you stay with us again.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Hotel Management , Hotel Management
Thank you for the fantastic rating! We’re thrilled that your stay was enjoyable. Your positive comments are greatly appreciated, and we’re excited to have you stay with us again.
by A verified traveler
Posted 27 Sep 2024
Everything was above my expectations. Great breakfast and nice staff
Comment from Hotel Management
1 Oct 2024 by Hotel Management , Hotel Management
Thank you for the fantastic review! We're so glad to hear that everything exceeded your expectations, especially our breakfast and the service from our staff. We look forward to welcoming you back for another wonderful stay!
by A verified traveler from Annandale
Posted 27 Sep 2024
This is an interesting Hyatt. First, the rooms are clean and soundproof, with a refrigerator, but no Microwave. They are pet welcome and in a good location. On the otherhand, this Hyatt does not live up to Hyatt standards. First, don't believe their website description. No Starbucks expresso cafe--in fact, most of the time, there was no coffee in the lobby, no nutritious appetizers or bistro burgers, and amenities were not in a machine, but stacked in a shelf. Second, breakfast was served, cold and not on hot plates, sour cream instead of cream cheese for bagels, and really no open daily cafe except for breakfast. Third, in the evening, they do have a cash bar which was good. Third, the staff was nice, but really did not seem like they wanted to work for. So, they need to update their exaggerated web description (which really sounds like this Hyatt used to be in the old days), to complement their location and really nice pool area. It really does sound like a property that has decided to go basic at high prices. My choice would be the Marriott Bonvoy across I-75 expressway, and the Hyatt my second choice and not be taken in by the over blown website
Comment from Hotel Management
1 Oct 2024 by Hotel Management , Hotel Management
Thank you for sharing your detailed feedback. We’re glad to hear you appreciated the cleanliness of the rooms, our pet-friendly policy, and our location. However, we sincerely apologize that your experience did not meet the Hyatt standards you expected.We take your comments about the website description and breakfast service seriously and will work to address these discrepancies. Our aim is to provide quality amenities and a welcoming atmosphere, and we’re sorry if that was not reflected during your stay.Your input is invaluable in helping us improve, and we hope you might give us another chance in the future to provide you with a better experience. Thank you again for your insights!
