Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Sheets were dirty, white stains on bed shirt. Bed really uncomfortable
by A verified traveler
Posted 18 Oct 2024
It was ok
Comment from Hotel Management
22 Oct 2024 by Management , Hotel Management
Dear John,Thank you for taking the time to share your feedback. We're glad to hear your stay was satisfactory, but we always strive to exceed expectations. If there’s anything we could have done to improve your experience, we’d love to hear more from you.We appreciate your review and hope to welcome you back in the future for an even better stay.Sincerely,Best Western Plus Bradenton Gateway Hotel Team
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by The Best Western Team, Hotel Management
Dear Tiara,Thank you for taking the time to share your feedback regarding your recent stay with us! We truly appreciate your 4 out of 5 rating and are glad to hear that you enjoyed your time at the Best Western Plus Bradenton Gateway Hotel.We strive to provide a comfortable and enjoyable experience for all of our guests, and your feedback helps us continue improving. If there's anything specific you feel we could do to enhance your next stay and earn that extra star, we would love to hear from you! Our goal is to make every stay a perfect one.Thank you once again for choosing to stay with us. We hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 9 Oct 2024
Good
Comment from Hotel Management
11 Oct 2024 by The Best Western Staff, Hotel Management
Dear Kit,Thank you so much for your glowing review! We’re delighted to hear that you had a wonderful experience during your stay with us. It’s great to know that our staff, cleanliness, and amenities met your expectations.Your kind words truly motivate our team to keep providing the best service possible. We can’t wait to welcome you back for another exceptional stay
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by The Best Western Staff, Hotel Management
Dear Tiara,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that you found our staff accommodating and the hotel clean. However, we’re sorry to learn that your experience did not fully meet your expectations.We are continually working to improve our services and amenities, and your insights will help us in that effort. If you have any specific suggestions or concerns, please feel free to share them with us.We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 27 Sep 2024
When we arrived we were assigned a room that had a very moldy smell. They swapped us to a room that had very loud guest. Note, All rooms had an adjoining room with a locked door between them. The neighbors were up and loud until 11 pm, then they awoke us at 6 am screaming at each other. And lastly gnats in the room, in the hallway and in the dining area.
Comment from Hotel Management
27 Sep 2024 by The Best Western Staff, Hotel Management
Thank you for your feedback. I’m sorry to hear about the issues you experienced during your stay. We do not have any reports of loud neighbors, and if you had informed us at the time, we would have certainly done our best to address the situation. We also take your comments about the moldy smell and gnats very seriously and will investigate these concerns. Your comfort is important to us, and we appreciate your input as we work to improve.
by A verified traveler
Posted 22 Sep 2024
Lobby doors open very slowly.
Had a good time & made some friendships that can weather the storm. Close parking to entrance doors!
Comment from Hotel Management
23 Sep 2024 by The Best Western Staff, Hotel Management
Thank you for your feedback! We're glad to hear you had a great time and made some lasting friendships during your stay. We appreciate your note about the lobby doors and will look into it. We're also happy that our close parking made your visit more convenient. We hope to welcome you back soon!
by A verified traveler
Posted 19 Sep 2024
Pool and breakfast are a must with 3 small children
Comment from Hotel Management
20 Sep 2024 by Hotel Staff, Hotel Management
Thank you for your feedback! We understand how important it is to have both a great pool and a delicious breakfast when traveling with little ones, and we're glad those aspects made a difference for your family. It's always our goal to create a comfortable and enjoyable experience for all our guests, especially families. We hope to welcome you and your children back soon for another stay!
by A verified traveler
Posted 15 Sep 2024
Front desk clerk was vaping as I walked in. Dirty room and dead bugs on the floor
Comment from Hotel Management
16 Sep 2024 by The Best Western Staff, Hotel Management
Dear Benny,Thank you for sharing your feedback. I sincerely apologize for the experience you described. This is not the level of service we strive to provide at Best Western Plus.I am concerned about the issues you encountered with the room cleanliness and the behavior of our staff. Please know that we are addressing these concerns with the utmost urgency to ensure such situations do not occur in the future.Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention.Warm regards,
